Sales Growth & Compliance Champion

Peninsula Business Services Limited; Manchester; On-site; GBP 30,000 - 42,000; Full time

Job summary

Peninsula Business Services Limited in Manchester is seeking a Sales Growth and Compliance Officer to join the Risk and Compliance team. You will assess sales and customer service activity against procedures, quality standards and FCA requirements, reviewing calls and processes to identify issues and trends, and providing constructive feedback for improvements.

The role focuses on maintaining and evolving quality assurance and compliance monitoring, with collaboration across senior management to

Qualifications

• Experience in regulated environments such as financial services or sales quality assurance.
• Ability to assess calls, customer interactions and processes against defined standards.
• Excellent planning, organisational and time-management skills with attention to detail.

Responsibilities

• Review end-to-end sales processes for FCA/compliance adherence.
• Complete quality assessments of sales/BDM activity against criteria.
• Regularly assess calls and customer interactions, providing objective feedback.
• Identify, record and escalate quality, conduct and compliance concerns.
• Maintain accurate records and report findings, trends and risks.
• Collaborate with teams to implement approved improvement actions.
• Contribute to development of QA processes, templates and controls.
• Support coaching and training by sharing findings and needs.

Skills

Regulatory compliance

Quality assurance

Call assessment

Process improvement

Job description

Peninsula Business Services Limited in Manchester is seeking a Sales Growth and Compliance Officer to join the Risk and Compliance team. You will assess sales and customer service activity against procedures, quality standards and FCA requirements, reviewing calls and processes to identify issues and trends, and providing constructive feedback for improvements.

The role focuses on maintaining and evolving quality assurance and compliance monitoring, with collaboration across senior management to