Sales Growth & Compliance Officer

Peninsula Group; Manchester; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Peninsula Group is seeking aSales Growth & Compliance Officer to strengthen our regulatory QA function. You will review sales processes, assess calls and interactions, and provide actionable feedback to improve quality and compliance across teams.

Reporting to the Head of Risk and Compliance, you will help develop monitoring processes, templates and control measures, while staying current with FCA requirements and internal policies.

Qualifications

• Experience of working in a regulated environment, preferably within sales, financial services, customer service or a quality assurance function.
• Experience of assessing calls, customer interactions, sales activity or business processes against defined quality and compliance standards.
• Excellent planning, organisational and time-management skills, with a strong attention to detail.
• Ability to review complex processes, identify control weaknesses and make practical recommendations for improvement.
• Strong written and verbal communication skills, with the ability to provide clear, constructive and balanced feedback.
• High level of integrity, objectivity and accountability when making assessment decisions.
• Ability to identify themes and trends in assessment results and communicate findings effectively to stakeholders.

Responsibilities

• Review the end-to-end sales process to assess whether activity is in accordance with procedures, values and FCA standards.
• Complete quality assessments of Business Development Managers against agreed criteria.
• Undertake regular assessments of sales and customer service calls, providing objective feedback.
• Identify, record and escalate quality, conduct and compliance concerns per procedures.
• Maintain accurate assessment records and provide clear reports on findings and trends.
• Collaborate with teams to support implementation of improvement actions.
• Contribute to development of QA processes, templates and control measures.
• Support coaching and training by sharing findings and identifying development needs.
• Keep up to date with company policies and regulatory changes.

Skills

Regulated environment experience

Quality assurance

Feedback and coaching

Communication skills

Analytical thinking

Integrity and accountability

Cross-team collaboration

Regulatory awareness (FCA)

Job description

Job Title: Sales Growth & Compliance Officer

Job Purpose
An exciting opportunity has arisen to join the business as a Sales Growth and Compliance Officer.
We are looking for a motivated and detail-focused individual to join our developing sales growth and Compliance Team. Reporting to the Head of Risk and Compliance and working closely with senior managers, the successful candidate will assess sales and customer service activity against company procedures, quality standards and applicable regulatory requirements.

The role will involve reviewing calls, processes and customer interactions; identifying quality, conduct and compliance issues; recording and reporting findings; and highlighting recurring themes and trends. The successful candidate will also provide constructive feedback, support improvement activity and contribute to the ongoing development of the organisation’s quality assurance and compliance monitoring processes.

Previous experience of working in a regulated environment is not essential however an understanding of the Financial Conduct Authority’s regulatory framework would be desirable.

Key Responsibilities

• Review the end-to-end sales process to assess whether activity is completed in accordance with company procedures, values and applicable regulatory requirements, including Financial Conduct Authority (FCA) standards.
• Complete quality assessments of Business Development Managers against agreed sales, service, quality and compliance criteria.
• Undertake regular assessments of sales and customer service calls, providing accurate and objective feedback.
• Identify, record and escalation quality, conduct and compliance concerns in line with company procedures.
• Maintain accurate assessment records and provide clear reports on findings, trends, risks and areas for improvement.
• Work collaboratively with operational and management teams to support the implementation of agreed improvement actions.
• Contribute to the development and continuous improvement of quality assurance processes, assessment templates and control measures.
• Support the delivery of coaching, guidance and training by sharing quality findings and identifying development needs.
• Keep up to date with relevant company policies, regulatory expectations and changes affecting the sales and customer service environment.

What you Bring to the Team

• Experience of working in a regulated environment, preferably within sales, financial services, customer service or a quality assurance function.
• Experience of assessing calls, customer interactions, sales activity or business processes against defined quality and compliance standards.
• Excellent planning, organisational and time-management skills, with a strong attention to detail.
• The ability to review complex processes, identify control weaknesses and make practical recommendations for improvement.
• Strong written and verbal communication skills, with the ability to provide clear, constructive and balanced feedback.
• A high level of integrity, objectivity and accountability when making assessment decisions.
• The confidence to challenge appropriately and escalation concerns where required.
• The ability to identify themes and trends in assessment results and communicate findings effectively to relevant stakeholders.
• A collaborative approach, with the ability to build positive working relationships across different teams.
• A commitment to continuous learning and personal development, including keeping up to date with relevant regulatory and business requirements.