Sales Compliance & Quality Officer (Onsite in Manchester)

The Portfolio Group Inc.; Manchester; On-site; GBP 29,000 - 35,000; Full time

Job summary

The Portfolio Group Inc. is seeking a Compliance Officer based in Manchester City Centre to uphold quality and regulatory standards across sales and customer service activities. The role focuses on reviewing calls, monitoring activity, and guiding improvements in compliance processes.

You will work with the Head of Risk and Compliance to identify risks, document findings, and implement corrective actions while ensuring procedures align with regulatory expectations.

Qualifications

• Experience in compliance, quality assurance, sales, customer service or another relevant role.
• Understanding of how to assess calls, customer interactions or business processes against set standards.
• Strong attention to detail with the ability to manage workload and meet deadlines.

Responsibilities

• Reviewing sales journeys and customer interactions to ensure they meet internal procedures, quality standards and regulatory requirements.
• Carrying out quality checks on Business Development Managers, assessing their performance against agreed criteria.
• Monitoring sales and customer service calls, providing fair, accurate and constructive feedback.
• Identifying and documenting potential compliance breaches, conduct concerns and weaknesses in existing processes, escalating these where necessary.
• Maintaining clear assessment records and preparing reports on findings, recurring issues, emerging risks and opportunities for improvement.
• Working with managers and operational teams to address issues and put appropriate corrective actions in place.
• Helping to improve quality assurance processes, assessment methods and internal controls.
• Sharing findings with the relevant teams to support coaching, training and ongoing development.
• Keeping up to date with company policies, regulatory changes and expectations affecting sales and customer service activities.

Skills

Analytical

Detail-oriented

Communication

Quality assurance

Job description

The Portfolio Group Inc. is seeking a Compliance Officer based in Manchester City Centre to uphold quality and regulatory standards across sales and customer service activities. The role focuses on reviewing calls, monitoring activity, and guiding improvements in compliance processes.

You will work with the Head of Risk and Compliance to identify risks, document findings, and implement corrective actions while ensuring procedures align with regulatory expectations.