Sales Executive - Forensic Software

Analytical Services International Ltd; Nuneaton; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Une société leader dans les services de forensic recherche un Représentant des Ventes Techniques pour gérer les ventes de leur logiciel LIMA de gestion de cas. Ce rôle hybride basé à Nuneaton implique de développer des relations avec des clients dans les secteurs légaux et corporatifs, tout en fournissant un soutien technique et des démonstrations de produit. Avec une culture d'entreprise dynamique et un soutien à la croissance des carrières, cette position offre une rémunération compétitive et des avantages de santé.

Benefits

Pension de l'entreprise

Avantages de santé

Assurance vie (3x salaire)

Stationnement gratuit sur site

Reconnaissance des employés

Qualifications

• 2-3 ans d'expérience en support technique ou ventes techniques, de préférence dans les logiciels.
• Familiarité avec les logiciels de gestion de cas est un avantage.
• Capacité à gérer plusieurs tâches simultanément et à travailler de manière autonome.

Responsibilities

• Identifier et sécuriser de nouveaux clients dans les secteurs cible.
• Fournir un support technique de première ligne aux clients.
• Collaborer avec les équipes techniques pour assurer la satisfaction des clients.

Skills

Vente consultative

Support technique

Communication

Négociation

Résolution de problèmes

Tools

CRM (Hubspot)

Job description

The Forensic Access Group (incorporating Forensic Access, IntaForensics, Alecto Forensics, Analytical Services International, and Forensic Testing Services) is a leading provider of forensic science services to the Criminal Justice System.

IntaForensics, a leader in digital forensics, cybersecurity, and e-Discovery services, offers a comprehensive suite of forensic and investigative expertise trusted by clients across law enforcement, legal, and corporate sectors. We empower organizations to manage digital evidence, ensure compliance, and resolve disputes efficiently.

We are expanding rapidly and seeking an experienced Technical Sales Representative to support our existing Lima Forensic Case Management software team in delivering innovative solutions to government agencies and corporate clients.

The Location

Hybrid. Based in Nuneaton, Warwickshire.

The Position

During a period of growth at Forensic Access Group, we are hiring a Software Sales Representative to drive growth for LIMA Forensic Case Management Software, targeting legal, corporate, and public sector clients, ensuring client satisfaction. The role offers a competitive salary, attractive commissions, and the opportunity to shape the future of case management software solutions in the market.

Key Responsibilities

Sales and Customer Support:

• Identify, qualify, and secure new clients across target sectors, including legal, corporate, and law enforcement. Prepare client proposals, respond to queries, and follow up on opportunities.
• Engage with clients to understand their requirements, deliver user training (remote and on-site), and conduct product demonstrations.
• Build and maintain long-term relationships with clients to foster trust, encourage repeat business, and gather feedback for product improvement.
• Manage documentation related to client interactions, training materials, and support processes.

Technical Support & Implementation:

• Provide first-line technical support via support portal, Microsoft Teams, or onsite visits, escalating issues when necessary.
• Assist with software installations and implementations remotely or in person.
• Respond promptly to client queries and support tickets.
• Work closely with technical teams to ensure seamless delivery and client satisfaction.
• Collaborate with the Product Owner, Software Development, and IT teams to support product development.
• Stay informed about industry developments, competitors, and emerging technologies.
• Support tender and bid writing as needed.

What We’re Looking For

• 2-3 years’ experience in technical support or technical sales, preferably in software or technology.
• Familiarity with case management software is a strong advantage.
• Strong consultative selling skills to understand complex client needs and deliver tailored solutions.
• Technical troubleshooting and problem-solving skills; quick learner of new software.
• Excellent communication, negotiation, and presentation skills; ability to multitask.
• Highly organized, self-motivated, capable of working remotely or onsite.
• Experience with CRM systems, preferably Hubspot.
• Experience in the forensic or law enforcement sector is desirable.

Company Benefits:

We support career growth and work-life balance, maintaining a small company culture where all team members are valued and have access to management, including the CEO who is onsite regularly.

• Company pension
• Healthcare benefits, including employee assistance program and 24-hour GP line
• Life insurance (3x salary)
• Free on-site parking
• Employee recognition and long service awards

What Happens Next

We prioritize our people. After a successful application, shortlisted candidates will be invited to meet the team at our offices. We value individuals as the key to our success and want you to be excited about joining us.

Please note: Due to the role's nature, applicants must pass a DBS check and be able to pass SC/NVVP3 security clearance, requiring residency in the UK for at least 5 consecutive years.