Sales Executive

Zego; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Market-competitive salary

Annual performance bonus

Share options

Private medical insurance

Pension and generous holiday

Job summary

Zego, a leader in AI-driven insurance infrastructure, seeks a results-driven sales and service professional in London. You will handle outbound and inbound calls, guiding customers through the sales process while ensuring compliance and high-quality support across phone, live chat, and email.

You will assess needs and advise on suitable Zego insurance products, maintaining a positive, empathetic attitude and documenting all interactions in our systems.

Qualifications

• Proven experience in high-performing target-driven customer call centre environments.
• Experience handling sales calls, renewals, and customer inquiries.
• Able to listen to customers and provide compliant insurance advice.

Responsibilities

• Outbound calls to new and existing leads.
• Handle incoming sales calls, renewals, and returning customers.
• Assess customer insurance needs and advise on Zego products within compliance guidelines.

Skills

Call centre sales

Customer service

GDPR compliance

Multitasking

Job description

About Zego

At Zego, we're on a mission to do the good thing, not the insurance thing.

Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive.

We're not just updating insurance; We're leading the AI evolution in insurance.

For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook.

We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives. You'll get the space to try things, the tools to move fast, and the room to see your ideas reach millions of drivers.

What You'll Be Doing

• You will work through the new and existing business leads by making outbound calls to prospective customers, helping them through the sales process.
• You'll deal with incoming sales calls, mid-term adjustments, renewals and returning customers.
• You will assess customers insurance needs and advice on appropriate Zego insurance products, whilst always following compliance guidelines.
• You will ensure customer satisfaction and provide professional customer support over phone, live chat and email.
• You will maintain a positive, empathetic and professional attitude towards customers at all times and build productive trust relationships.
• You will respond promptly to customer inquiries whilst making sure all communication is documented and logged in our internal system.
• You will follow GDPR guidelines and processes in all communication with customers.

What You Will Need To Be Successful

• You will have proven skills working within a high performing target-driven customer call centre- sales and service environment, ideally in a call centre setting.
• You've worked in a high target environment, high revenue, daily call targets.
• You are obsessive about customer experience and act as an advocate for our customer’s needs.
• You're able to listen to customers and be able to give advice and support.
• You have an ability to multitask, set priorities and manage time effectively.
• You will have a good understanding of GDPR rules and regulations and be able to use multiple systems at the same time.
• Ideally, you will have experience in insurance or an FCA regulated business.

The Zego ways of working

Teams work better with time to collaborate and space to get things done. We call it Zego Hybrid: some of us are in our central London office weekly, others monthly or quarterly. It's about finding the balance between face time and focus that produces great work and a healthy life around it.

We also make a point of getting everyone in the same room. Teams come together every quarter, and once a year the whole company does, properly. It's a serious investment and consistently one of the best parts of the year.

Benefits

• Market-competitive salary, benchmarked against your function and reviewed every year
• Annual performance bonus, linked to company performance and your contribution
• Share options, a real stake in the company and a share in the future you build
• Private medical insurance, for you and your family
• Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new
• Cutting-edge systems and tools, so you always have what you need to drive your impact

Equal opportunities

We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.