Customer Support Executive

Zego; Greater London; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Market-competitive salary

Annual performance bonus

Share options

Private medical insurance

Pension

Learning/commute allowance

Job summary

Zego is seeking a customer support professional in the United Kingdom. You will assist customers by phone, email and live chat, delivering professional support and building trust with clients. The role requires a high focus on customer experience and the ability to work across multiple channels.

You may work remotely with a core requirement to attend Zego's London office for training; the role is hybrid-friendly with a view to provide excellent service to drivers and partners.

Qualifications

• Proven skills in a high-performing target-driven call centre environment.
• Obsessive about customer experience and acts as a customer advocate.
• Ability to listen to customers, identify core concerns and build rapport.
• Strong multitasking, prioritisation and time management.
• Adaptable to change and quick to learn new processes.
• Must be able to attend London office for 2 weeks of training.

Responsibilities

• Assist customers by phone with Sales & Support enquiries.
• Ensure customer satisfaction with professional phone support.
• Maintain a positive, empathetic attitude and build productive trust with customers on the phone.
• Respond promptly to customer inquiries by email and live chat.
• Build product knowledge to answer questions effectively.
• Input customer information into an in-house system.

Skills

Target-driven

Customer experience

Rapport building

Multitasking

Time management

Adaptable to change

Training in London

Job description

About Zego

At Zego, we're on a mission to do the good thing, not the insurance thing.

Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive.

We're not just updating insurance; We're leading the AI evolution in insurance

For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook.

We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives.

You'll get the space to try things, the tools to move fast, and the room to see your ideas reach millions of drivers.

Do not take our word for it. Read what Zegons say about us on Glassdoor.

What you'll be doing

• You will assist our customers by phone, dealing with Sales & Support related enquiries
• You will ensure customer satisfaction and provide professional customer support over the phone
• You will maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers on the phone
• You will respond promptly to customer inquiries by email and live chat.
• You will build a knowledge of our products inside and out so that you can answer questions.
• You will input customer information and data provided into an in-house system

What you'll need to be succesfull in this role

• You have proven skills working within a high performing target-driven call centre environment.
• You are obsessive about customer experience and act as an advocate for our customers
• You're able to listen to customers needs, focusing in on their core concerns, you have an eye for detail and a flair for building rapport
• You have an ability to multitask, set priorities and manage time effectively
• You are adaptable to change & a fast learner
• You're able to attend London office (by Bank) for 2 weeks for training
• You are able to remotely work 37.5-hours between the hours of 8am - 7pm Monday - Sunday

The Zego ways of working

Teams work better with time to collaborate and space to get things done. We call it Zego Hybrid: some of us are in our central London office weekly, others monthly or quarterly. It's about finding the balance between face time and focus that produces great work and a healthy life around it.

We also make a point of getting everyone in the same room. Teams come together every quarter, and once a year the whole company does, properly. It's a serious investment and consistently one of the best parts of the year.

Here is what the last one looked like.

Benefits

• Market-competitive salary, benchmarked against your function and reviewed every year
• Annual performance bonus, linked to company performance and your contribution
• Share options, a real stake in the company and a share in the future you build
• Private medical insurance, for you and your family
• Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new
• Cutting-edge systems and tools, so you always have what you need to drive your impact

Zego, leading the AI evolution in insurance.

Equal opportunities

We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.