Sales Executive

Right Match Recruitment Group Limited; Erith; On-site; GBP 25,000 - 42,000; Full time

Job summary

Right Match Recruitment Group Limited in Erith, Kent is seeking an experienced Sales Executive/Negotiator to join a small, ambitious team. This full-time, permanent role focuses on maximising margin through up-selling, cross-selling, and proactive account management while delivering excellent service.

You will handle outbound calls, identify client needs, negotiate pricing, acquire new customers, and maintain product knowledge while ensuring compliance.

Qualifications

• Proven experience in sales, account management or customer-facing roles.
• Strong negotiation and communication skills.
• Ability to identify up-selling and cross-selling opportunities.
• Excellent organisational and data recording skills.
• Comfortable using IT systems and Excel.
• Self-motivated and able to work in a small team.

Responsibilities

• Handle outbound sales calls to up-sell and cross-sell to existing customers.
• Generate new business opportunities and secure sales from prospects.
• Negotiate pricing within approved authority levels.
• Acquire new customers through referrals and proactive prospecting.
• Deliver professional customer experience and maximise retention.
• Maintain current knowledge of products and the portfolio.
• Record all customer interactions in company systems.
• Ensure compliance with data protection and pricing policies.

Skills

Sales experience

Negotiation

Account management

Customer-focused

Data recording

Tools

Excel

CRM software

Job description

We are recruiting for an experienced Sales Executive/Negotiator in Erith, Kent. This is a full-time, permanent position with a well-established company. The role is interesting and varied, offering scope for progression.

Job Role

We are looking for a driven and commercially focused Sales Executive/Negotiator to join our small but ambitious team. The purpose of this role is to maximise margin from every customer opportunity through proactive up-selling, cross-selling, account management and new customer acquisition. You will play a key role in exceeding customer expectations by professionally identifying and matching customer needs with the right products and services, while maintaining the highest standards of compliance and service delivery. If you thrive in a target-driven environment and enjoy building long-term customer relationships, we would love to hear from you.

Key Responsibilities

• Handle outbound sales calls to the existing customer base with the specific aim of cross-selling relevant products.
• Use prospect data to generate new business opportunities and secure sales.
• Negotiate pricing within agreed authority levels.
• Acquire new customers through referrals and proactive prospecting.
• Deliver a polite, professional and responsive customer experience that maximises retention.
• Identify current and future customer needs through effective account management.
• Maintain up-to-date knowledge of competitor activity and record findings in Excel.
• Log, track and resolve customer enquiries and complaints in line with company procedures.
• Ensure all calls and interactions comply with company standards including data protection, domestic pricing policy and sales approach.
• Accurately record all customer interactions within company systems.
• Develop and maintain strong product knowledge across the full company portfolio.
• Proactively address knowledge gaps through continuous learning.
• Use IT systems effectively to maximise team efficiency.
• Adhere to Health, Safety and Environmental policies at all times.
• Provide regular updates and reports to the Company Manager.

What We’re Looking For

• Proven experience in sales, account management or customer-facing commercial roles
• Strong negotiation and communication skills
• Ability to identify up-selling and cross-selling opportunities
• Excellent organisational and data recording skills
• Comfortable using IT systems and Excel
• Professional, polite and customer-focused approach
• Self-motivated with the ability to work within a small team

Special Requirements

Due to our location on an industrial estate with no access to public transport, candidates must have their own transport.