Sales & Events Manager - The Hydrant, Monument

Fuller's; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Career paths across pubs/hotels

Supportive environment

Learning and development programs

Discounts on food and drink

Tips paid weekly

Discounted hotel stays

My Fuller’s benefits platform

Healthcare Cash Plan

Induction and training

Wagestream access

Job summary

Fuller’s in London is seeking a Sales & Events Manager to lead pre-booked strategy, drive revenue and manage events across our pubs and hotels, including The Hydrant. You’ll recruit and develop a coordinator where applicable, maintain customer records and deliver bespoke events throughout the year.

The role requires strong customer focus, excellent organisation, and creative problem-solving, with proven sales and marketing skills and the ability to handle multiple projects to tight deadlines.

Qualifications

• Customer-focused and commercially minded.
• Organised with excellent time management.
• Understanding of running business/events operations.
• Strong communication and people skills.
• Creative approach to solving problems.

Responsibilities

• Execute pre-booked strategy and deliver revenue targets.
• Drive additional business via outbound activity.
• Manage systems and customer records.
• Deliver bespoke events across the year.
• Recruit and develop events staff where applicable.
• Provide excellent customer service in person, email and phone.

Skills

Customer focus

Commercial awareness

Organisation

Time management

Operational understanding

Communication

People skills

Creative problem solving

Attention to detail

Deadline management

Project management

Negotiation

Sales & marketing

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

Among the very the best bars in the City of London, The Hydrant serves up great food, craft beer, wine - and a stunning view of The Monument to the Fire of London.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What is the role of a Sales & Events Manager:

• Effectively execute pre-booked strategy.
• Deliver pre-booked revenue and covers targets.
• Drive additional business via outbound activity.
• Manage Collins, Atreemo & Tonic systems.
• Maintain accurate customer records and provide performance report as required.
• Execute social media platforms and online presence plan (including website & listings).
• Investigate the market and identify key event opportunities to drive more business.
• Boost conversion rate through quick and clear customer communication.
• Create and support delivery of bespoke events across the year.
• Recruit, train and develop sales & events coordinator (where applicable).
• Provide excellent customer service both in person and via email/phone.
• Communicate effectively with teams to ensure the successful delivery of bookings

What Skills would we like you to have?

• Strong customer focus and commercial awareness.
• Excellent organisation and time management skills.
• Understanding of the operational running of the business/events.
• Great communication and people skills.
• Creative approach to problem-solving.
• High attention to detail.
• Ability to meet tight deadlines and work on multiple projects.
• Good negotiation, sales and marketing skills.