Sales Enablement Specialist

Randstad Finance; Greater London; Hybrid; GBP 82,000 - 94,000; Full time

Job summary

Randstad Finance in London is seeking a BPO Enablement Program Manager to lead end-to-end enablement across global vendor partners on a 12-month contract with hybrid working.

You will drive governance, QA, training, and data-driven QBR insights, partnering with regional sales teams to accelerate time-to-proficiency and certification rates. Daily rate up to £365 via umbrella is available for the right candidate.

Qualifications

• 5+ years in Sales Enablement or related roles managing BPO/vendor relationships.
• Experience across multiple international regions (EMEA, APAC, LATAM).
• Strong data literacy and ability to influence without formal authority.

Responsibilities

• Manage end-to-end BPO enablement programs across global vendor partners.
• Drive QA processes and coaching across vendor sites with audits.
• Train trainers and onboard external teams to enable standard processes.
• Assess partner capabilities and plan up-skilling of trainers and QA staff.
• Provide data-driven insights for QBRs and track metrics like time-to-proficiency.

Skills

Sales Enablement

Vendor Management

L&D Strategy

Data Literacy

Stakeholder Management

Instructional Design

Job description

We are partnering with a market-leading global financial and business management software organisation in their search for a BPO Enablement Program Manager. This is a 12-month temporary contract (with high likelihood of extension) based in London, offering a hybrid working model and a daily rate of up to 365 per day via umbrella for the right person.

The Role

Acting as the \"enablement voice in the room,\" you will manage BPO enablement programs end-to-end across third-party vendor partners across international regions. You will hold external vendor partners accountable for consistent, high-quality delivery on the floor while ensuring every partner follows strict governance frameworks, playbooks, and certification standards.

Key Responsibilities

• BPO Program Management & Governance: Manage day-to-day program rollouts across global vendor partners, co-owning the enablement agenda within regional sales teams and keeping programs on track against agreed milestones.
• Enablement Playbook & Quality Assurance: Drive consistent QA and sales coaching processes across vendor sites, setting audit cadences and calibration sessions for Team Leaders and Quality Assessors.
• Train-the-Trainer & Onboarding: Train vendor partners to deliver onboarding, sales methodologies, and product training to standard-enabling external teams to facilitate directly without internal oversight.
• Capability Assessment & Up-Levelling: Assess partner enablement capabilities against internal standards and drive plans to up-level external trainers, quality assessors, and instructional designers.
• Stakeholder Management & Impact Validation: Own relationships with internal sales leaders and cross-functional teams, bringing data-driven insights to Quarterly Business Reviews (QBRs) and tracking metrics such as time-to-proficiency, quality scores, and certification rates.

This role could be right for you if you have:

• Experience: 5+ years in Sales Enablement, Partner Operations, or L&D Strategy, with proven experience managing third-party BPO/vendor relationships across multiple international regions (EMEA, APAC, Canada, or LATAM).
• Speed & Agility: Comfortable operating in fast-paced, ambiguous environments-able to move with velocity, be scrappy, and drive results even when information arrives incomplete.
• Instructional Design & QA: Strong understanding of instructional design guardrails, facilitation standards, and \"coaching the coaches\" frameworks.
• Data Literacy & Influence: Skilled at using data to prove business impact and capable of influencing external vendor leadership without formal line authority.
• Collaboration & Team Fit: Outstanding interpersonal and communication skills with a adaptable, highly collaborative, team-first mindset.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003