Sales Enablement Lead

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus opportunity

Career development and progression

Training and professional development

Collaborative and inclusive working环境

Employee assistance and wellbeing

Pension scheme

Job summary

Johnson Controls is seeking a Sales Enablement Lead to support the commercial organisation by driving operational excellence, improving sales effectiveness, and enabling business growth. You will work with sales, marketing, product management, and customer support to execute initiatives, forecast accurately, and strengthen customer relationships.

The role focuses on product launches, design changes, warranty processes, and the delivery of data-driven insights through dashboards and leadership

Qualifications

• Required: University degree or equivalent combination of education and relevant experience.
• Minimum of 3 years' experience in a sales operations, sales enablement, commercial support, or related business role.
• Strong analytical skills with experience in forecasting, reporting, and performance analysis.
• Excellent communication and presentation skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong customer focus and problem-solving capabilities.
• Experience collaborating with cross-functional teams and influencing stakeholders.
• Proficiency with CRM systems and Microsoft Office applications, particularly Excel and PowerPoint.

Responsibilities

• Lead sales enablement activities that support the achievement of commercial growth objectives.
• Produce and analyse sales forecasts, reports, and performance metrics to inform business decisions.
• Coordinate and support new product launches, ensuring alignment across key stakeholders.
• Manage communication and execution of product design changes impacting customers and sales teams.
• Act as a point of contact for customer issues, driving timely resolution and ensuring customer satisfaction.
• Support warranty-related activities and collaborate with internal teams to resolve technical and commercial concerns.
• Develop presentations, dashboards, and business reviews for leadership and customer meetings.
• Enhance customer relationship management processes and promote effective pipeline management.
• Identify opportunities for process improvement and implement best practices across commercial operations.
• Partner with cross-functional teams to ensure smooth execution of strategic initiatives and operational priorities.

Skills

University degree or equivalent

Sales operations experience

Analytical skills

Forecasting and reporting

Communication and presentation

CRM systems proficiency

Excel and PowerPoint

Education

University degree or equivalent combination of education and relevant experience

Tools

CRM systems

Microsoft Excel

PowerPoint

Job description

Sales Enablement Lead

As a Sales Enablement Lead, you will play a critical role in supporting the commercial organisation by driving operational excellence, improving sales effectiveness, and enabling business growth. You will work closely with sales teams, marketing, product management, and customer support functions to ensure the successful execution of commercial initiatives. The role is responsible for providing accurate sales forecasting and reporting, coordinating product launches and design changes, resolving customer issues, supporting warranty processes, and strengthening customer relationships. Through data-driven insights and process improvements, you will help optimise sales performance and enhance the overall customer experience.

What We Offer

• Competitive salary and annual bonus opportunity
• Comprehensive benefits package
• Career development and progression opportunities within a global organisation
• Training and professional development support
• Collaborative and inclusive working environment
• Employee assistance and wellbeing programmes
• Pension scheme

How You Will Do It

• Lead sales enablement activities that support the achievement of commercial growth objectives.
• Produce and analyse sales forecasts, reports, and performance metrics to inform business decisions.
• Coordinate and support new product launches, ensuring alignment across key stakeholders.
• Manage communication and execution of product design changes impacting customers and sales teams.
• Act as a point of contact for customer issues, driving timely resolution and ensuring customer satisfaction.
• Support warranty-related activities and collaborate with internal teams to resolve technical and commercial concerns.
• Develop presentations, dashboards, and business reviews for leadership and customer meetings.
• Enhance customer relationship management processes and promote effective pipeline management.
• Identify opportunities for process improvement and implement best practices across commercial operations.
• Partner with cross-functional teams to ensure smooth execution of strategic initiatives and operational priorities.

What We Are Looking For

• Required:
  • University degree or equivalent combination of education and relevant experience.
  • Minimum of 3 years' experience in a sales operations, sales enablement, commercial support, or related business role.
  • Strong analytical skills with experience in forecasting, reporting, and performance analysis.
  • Excellent communication and presentation skills.
  • Demonstrated ability to manage multiple priorities in a fast-paced environment.
  • Strong customer focus and problem-solving capabilities.
  • Experience collaborating with cross-functional teams and influencing stakeholders.
  • Proficiency with CRM systems and Microsoft Office applications, particularly Excel and PowerPoint.
• Preferred:
  • Experience supporting product launches or commercial transformation initiatives.
  • Knowledge of customer relationship management best practices.
  • Experience working within a global or matrix organisation.
  • Familiarity with sales performance tools, dashboards, and reporting platforms.
  • Continuous improvement or project management experience.

About Us

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, and sustainable. Our global team creates intelligent buildings, efficient energy solutions, integrated infrastructure, and next-generation transportation systems that work seamlessly together. We are passionate about making a positive impact on people, places, and the planet. As part of our commercial organisation, you will help drive customer success and business growth by enabling our sales teams with the tools, insights, and support they need to deliver outstanding results. #LI-SB

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.