Sales & Dispatch Administrator

Wood Innovations; Birmingham, Walsall; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Free on-site parking

28 Days Holidays

Pension scheme

Health benefit scheme

Workplace bonuses

Employee assistance programme

Training & development

Job summary

Wood Innovations in Birmingham is seeking a Sales & Despatch Representative to join our team. The role focuses on handling sales orders, liaising with customers, and coordinating goods inwards and dispatch.

You will monitor emails, process orders in the ERP system, prepare haulage schedules, and support other departments as needed. A minimum of 3 years in customer services and strong communication are essential.

Qualifications

• Minimum 3 years of relevant customer services experience.
• Excellent communication and customer care skills.
• Ability to multi-task and prioritise effectively.
• Experience with sales processes and order fulfilment.

Responsibilities

• Monitor sales email inbox and respond promptly.
• Receive and process sales orders on the ERP system.
• Verify orders and payment details.
• Raise picking lists and process delivery dockets.
• Prepare haulage manifest and schedule with freight companies.
• Ensure documentation is ready for haulage handover daily.
• Handle customer queries and provide product information.
• Proactive telesales within the sales office to meet KPIs.
• Support sampling requests and trade enquiries.

Skills

Customer Service

Communication

Order processing

ERP system

MS Office

Telephone skills

Education

GCSE Maths (C or above)

GCSE English (C or above)

Tools

ERP system

Microsoft Office

Job description

As Wood Innovations goes through a period of rapid growth and development, we are recruiting for a passionate talented and motivated Sales & Despatch Representative to join our team, with a proven track record of hitting sales targets and managing customer relationships. The job role is sales and dealing with goods inwards/outwards. The ideal candidate will thrive under pressure, have a professional manner, be able to work as part of a team but also on their own initiative. Reporting to the GB Operations Managers, the position will be an integral part of the organisation and the individual will be expected to bring additional knowledge and experience to aid the growth and expansion of the company.

Job Description

Essential Functions & Responsibilities

• Monitor sales email inbox ensuring emails are dealt with in a timely manner.
• Receiving and processing sales orders on the ERP system.
• Verifying orders, including customer’s personal information and payment details.
• Raising picking lists, checking off orders picked and processing delivery dockets from picked sales orders.
• Preparing the daily haulage manifest and organising the haulage schedule with freight companies.
• Ensuring that all relevant documentation is ready, on time, for handover to the haulage companies each day.
• Dealing effectively and efficiently with customers’ requests & queries. i.e., stock availability, delivery times, notification of delays etc.
• Imparting technical and product information to customers including offering alternative product choices.
• Dealing with customer queries and complaints.
• Proactive telesales function within the sales office focussing on individual and team KPI’s.
• Act as a point of contact for the sales representatives, receiving and processing orders, dealing with sample requests etc.
• Meet and greet in the office and dealing with any trade enquiries.
• Work effectively with other departments.
• General office administrative duties and any other duties that may be assigned.

Technical Competencies

Essential

• A minimum of 3 years relevant experience in Customer Services.
• Working knowledge of the Microsoft Windows and the Office packages.
• Knowledge of sales processes/order process and order fulfilment.
• Excellent communication and customer care skills (face-to face and via the telephone) and enjoy engaging with customers.
• Self-motivated and organised individual.
• Strong telephone communication skills.
• Ability to multi-task, prioritise, and manage time effectively.
• Have the ability and confidence to develop own technical product knowledge.
• Demonstrate strong administrative and communication skills, both written and verbal.
• Be friendly, helpful, with a positive attitude and be a flexible team player.
• Maths and English GCSE grade C and above.

Desirable

• Previous experience working for an importer/distribution company in a similar role and similar industry.
• Previous experience of using an ERP system.
• Previous experience of working with flooring products or construction products.
• Have full driving licence and access to own car

Benefits

• Normal Office Hours Monday – Friday 9-5.30pm
• 28 Days Holidays (including stats, Christmas & New Year Shutdown). Increasing with length of service.
• Option to join a contributory stakeholder pension scheme after three month’s services.
• Option to join the company’s health benefit scheme after six month’s service.
• Workplace Bonus Scheme
• Employee Assistance Programme
• Social Events
• Cycle to work scheme.
• Staff health and wellbeing programme.
• Free on-site parking
• Branded Clothing
• Kitchen/catering facilities on site including complimentary tea/coffee/milk/water/fruit/bread and butter.
• Opportunity for personal and professional development and attend external training seminars.
• Tech Scheme: Select from Curry’s extensive tech offerings, spreading the cost over 12 months with salary deductions and potential National Insurance savings of up to 12%.
  
• Full training will be given on products, processes and ERP system.