Sales Development Assistant

Grafton Group; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job description

The Job

As the Sales Development Assistant, you will play a crucial role in supporting and optimizing our sales & service operations. In this position, you will be a part of a team of dedicated sales & service representatives, ensuring excellent customer interactions and consistently enhancing our sales service processes. You will be supporting the roll out of new projects aimed at promoting sales and service, serve as the first point of contact for customers, and work with Sales Development Managers to implement new project plans to drive success. You will be responsible for handling administrative tasks for staff and customers. Acting as the bridge between the sales team and customers, you will ensure smooth operations and exceptional service delivery.

Key Accountabilities

Customer Service Excellence:

• Establish and maintain high standards for customer service, ensuring all interactions are handled with professionalism and efficiency.
• Be the primary point of contact for customers, focusing on promoting sales and service.
• Address complex customer issues and complaints with a focus on resolution and customer satisfaction.
• Regularly review customer feedback and service metrics with Sales Development Managers to identify improvement opportunities and implement necessary changes.

Sales Support and Coordination:

• Work closely with the sales team to align service efforts with sales objectives and strategies.
• Support the sales team in managing customer accounts, processing orders, and tracking sales activities.
• Understand and encourage promotional activities that drive sales and improve service delivery.

Process Improvement and Innovation:

• With Sales Development Managers, evaluate and refine existing sales service processes to drive efficiency and effectiveness.
• Introduce new methods to streamline operations and enhance service delivery.

Reporting and Performance Management:

• Monitor and analyse your personal key performance indicators (KPIs) related to sales service, such as customer satisfaction, response times, and issue resolution metrics.

Cross-Functional Collaboration:

• Collaborate with our branch network to ensure cohesive and efficient service delivery.
• Facilitate effective communication and collaboration between departments to address customer needs and business objectives.

Customer Relationship Management:

• Build and maintain strong relationships with key clients and stakeholders, ensuring their needs and expectations are met.
• Serve as a liaison between customers and the company, advocating for customer needs.
• Undertake administrative tasks related to staff and customer interactions, ensuring smooth operations and high-quality service delivery.

What’s in it for you?

Here at Selco, we value our colleagues, and you will be entitled to a whole host of benefits when working with us. We offer a wide range of lifestyle perks, including:

• Free health cash plan, making it easy for you and your family to get the healthcare you need and claim back the costs.
• Profit Based bonus scheme, up to £175 per month.
• Discounts and offers at thousands of retailers, cinemas, restaurants, amusement parks and gyms.
• Generous staff discount on all products sold in store.
• Competitive company pension scheme.
• Cycle to work scheme.
• Holiday Buying.
• Free life assurance.
• Share save scheme.

At Selco, the opportunities for professional growth and development are limitless. We actively support and encourage internal advancements through a fully developed and supported career path, with plenty of training opportunities along the way to help you develop the career path you want.

About Us

Fancy developing your career with the UK’s fastest growing builders’ merchants? We’re on the lookout for enthusiastic and ambitious individuals with a ‘can do’ attitude to help us serve the nation’s tradespeople.

We won’t pretend it’s not hard work and at times a challenging environment; however, you’ll be working with some great people and in return, we offer a first-class rewards package.

We’re growing year-on-year with no signs of slowing down. With new branches opening their doors nationwide, this is your chance to be a part of our exciting journey and build your career with Selco.

We pride ourselves on being an equal opportunities employer and are committed to creating a work environment that is diverse, inclusive and welcoming to all. Our aim is for Selco colleagues to be a true representation of all sections of society. We are committed to the Health and Safety of our Colleagues being our top priority.