Sales Department Lead — Drive Results & Customer Experience

Inter IKEA Systems B.V.; Exeter; On-site; GBP 31,000 - 37,000; Full time

Job summary

IKEA Exeter is seeking a Sales Department Manager to join our busy retail team. You will lead with IKEA values, motivate staff, improve sales results and turn customer needs into meaningful solutions, creating an inspiring shopping experience.

This role requires at least three years of people management in a commercial retail environment, strong communication, a forward‑thinking mindset, and a passion for home furnishings.

Qualifications

• Three years or more of experience managing people in a commercial retail environment.
• Ability to deliver against sales targets and organisational priorities.
• Excellent written and verbal communication skills with cross-functional collaboration.

Responsibilities

• Take responsibility for department goals and ensure alignment with store country priorities.
• Respond promptly to commercial opportunities and maintain shop presentation, pricing and availability.
• Develop a knowledgeable team with product range and IKEA services knowledge to enhance the customer experience.
• Identify succession and ensure adequate staffing levels at the right times.

Skills

People leadership

Sales targets

Customer focus

Team development

Retail operations

Job description

IKEA Exeter is seeking a Sales Department Manager to join our busy retail team. You will lead with IKEA values, motivate staff, improve sales results and turn customer needs into meaningful solutions, creating an inspiring shopping experience.

This role requires at least three years of people management in a commercial retail environment, strong communication, a forward‑thinking mindset, and a passion for home furnishings.