Sales & Customer Support Coordinator

Innergy; Leeds; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Sunday Times Best Places to Work

Uncapped bonus

Job summary

innergy, a Yorkshire business, is seeking a Sales & Customer Support Coordinator to join our Leeds team. You’ll be at the heart of our customer and sales operation, acting as a first point of contact for customers and supporting existing accounts to deliver the excellent service we’re known for.

You’ll handle LPG, beer gas and industrial gas enquiries, respond to pricing questions, process cylinder requests and maintain customer records.

Qualifications

• Previous experience in customer service, sales support or administration would be beneficial, but attitude and willingness to learn are just as important.
• Friendly, positive and approachable
• Organised and able to manage multiple priorities
• A confident communicator both on the phone and by email
• Someone who enjoys solving problems and helping customers
• A team player who likes working closely with colleagues

Responsibilities

• Handle all new domestic LPG, beer gas and industrial gas enquiries
• Respond to pricing queries from existing customers
• Process additional cylinder requests and maintain customer records
• Manage contract renewals and supply agreements
• Support customers with product and service enquiries
• Build positive relationships with customers through excellent service
• Follow up with lapsed customers and identify opportunities to win back business
• Review customer cylinder balances and investigate discrepancies
• Produce monthly cylinder statements for key accounts
• Help ensure customer accounts remain accurate and up to date
• Manage the shared sales enquiries inbox and ensure prompt responses
• Process stockist forms, surplus orders and pricing updates
• Handle enquiries relating to gas cages, cylinders and helium products
• Work closely with colleagues across multiple depots to support customer requirements
• Investigate customer concerns and support positive resolutions
• Help maintain the high standards of service our customers expect
• We believe in investing in our people and there are genuine opportunities to take on additional responsibility and develop a long-term career within innergy

Job description

Sales & Customer Support Coordinator

Salary: £28,000 - £31,000 per annum, plus uncapped performance-related bonus

Leeds (supporting Manchester and wider depots)

Permanent

Hours: 08:30 - 17:00, Monday to Friday – office based

Join One of the Sunday Times Best Places to Work

At innergy, we’re proud to be a Yorkshire business with big ambitions and an even bigger focus on our people.

Recognised as one of the Sunday Times Best Places to Work, we’ve built a culture where people feel supported, valued and given the opportunity to grow. We believe work should be enjoyable, rewarding and somewhere you can build a long-term career, not just have a job.

We’re a friendly, down-to-earth team who genuinely enjoy working together. Whether it’s celebrating success, supporting each other through busy periods, getting involved in team socials or helping colleagues develop their careers, people are at the heart of everything we do.

As we continue to grow, we’re looking for someone who shares our values and wants to be part of the journey.

About the Role

This is a varied and fast-paced role that sits at the heart of our customer and sales operation.

You’ll be one of the first points of contact for customers, handling enquiries, supporting existing accounts and helping ensure our customers receive the excellent service we’re known for.

No two days are quite the same. One minute you’ll be helping a new customer join us, the next you’ll be supporting key accounts, resolving a query or working alongside colleagues across the business to deliver a great customer experience.

You’ll be supported by an experienced management team who are invested in your success and development from day one.

What You’ll Be Doing

Customer & Sales Support

• Handle all new domestic LPG, beer gas and industrial gas enquiries
• Respond to pricing queries from existing customers
• Process additional cylinder requests and maintain customer records
• Manage contract renewals and supply agreements
• Support customers with product and service enquiries
• Build positive relationships with customers through excellent service

Account Management & Customer Retention

• Follow up with lapsed customers and identify opportunities to win back business
• Review customer cylinder balances and investigate discrepancies
• Produce monthly cylinder statements for key accounts
• Help ensure customer accounts remain accurate and up to date

Operational & Administrative Support

• Manage the shared sales enquiries inbox and ensure prompt responses
• Process stockist forms, surplus orders and pricing updates
• Handle enquiries relating to gas cages, cylinders and helium products
• Work closely with colleagues across multiple depots to support customer requirements

Customer Experience

• Investigate customer concerns and support positive resolutions
• Help maintain the high standards of service our customers expect

Development & Career Opportunities

We believe in investing in our people.

This role offers the opportunity to develop a broad understanding of the LPG, industrial gas and beer gas sectors while building valuable commercial, customer service and account management skills. You’ll receive ongoing support, mentoring and coaching from experienced colleagues and managers. For the right person, there are genuine opportunities to take on additional responsibility and develop a long-term career within innergy.

Many of our team members have progressed into more senior roles, and we’re always keen to support people who want to grow.

What We’re Looking For

We’re less interested in whether you’ve worked in our industry before and more interested in the sort of person you are.

You’ll likely be:

• Friendly, positive and approachable
• Organised and able to manage multiple priorities
• A confident communicator both on the phone and by email
• Someone who enjoys solving problems and helping customers
• A team player who likes working closely with colleagues
• Keen to learn, develop and take ownership of your work
• Previous experience in customer service, sales support or administration would be beneficial, but attitude and willingness to learn are just as important.

Why Join innergy?

• Sunday Times Best Places to Work employer
• Supportive and approachable leadership team
• Ongoing training, mentoring and development
• Real opportunities for career progression
• Friendly, welcoming colleagues
• Regular team events and social activities
• A growing business where your contribution genuinely matters
• Competitive salary and uncapped bonus opportunity

What Success Looks Like

• Customer enquiries handled promptly and professionally
• Strong customer relationships and positive feedback
• Accurate and well-maintained customer accounts
• Effective management of sales administration activities
• Positive contribution to the wider team and company culture