Client Success & Sales Support Specialist

Innergy; Gildersome; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Uncapped bonus

Job summary

innergy is seeking a Sales & Customer Support Coordinator in Leeds to join a supportive, growth-focused team. The role handles new domestic LPG, beer gas and industrial gas enquiries, manages accounts and supports renewals to deliver excellent customer service across depots.

You will be one of the first points of contact, building strong relationships and ensuring accurate customer records while contributing to a positive customer experience and ongoing development within innergy.

Qualifications

• Friendly, positive and approachable.
• Organised with the ability to manage multiple priorities.
• Confident communicator on phone and email.
• Enjoy solving problems and helping customers.
• Team player who works closely with colleagues.
• Keen to learn, develop and take ownership of work.
• Previous experience in customer service, sales support or administration is beneficial.

Responsibilities

• Handle all new domestic LPG, beer gas and industrial gas enquiries.
• Respond to pricing queries from existing customers.
• Process cylinder requests and maintain customer records.
• Manage contract renewals and supply agreements.
• Support customers with product and service enquiries.
• Build positive relationships with customers through excellent service.
• Follow up with lapsed customers and identify opportunities to win back business.
• Review customer cylinder balances and investigate discrepancies.
• Produce monthly cylinder statements for key accounts.
• Help ensure customer accounts remain accurate and up to date.
• Manage the shared sales enquiries inbox and ensure prompt responses.
• Process stockist forms, surplus orders and pricing updates.
• Handle enquiries relating to gas cages, cylinders and helium products.
• Work closely with colleagues across multiple depots to support customer requirements.
• Investigate customer concerns and support positive resolutions.
• Help maintain the high standards of service our customers expect.

Skills

Friendly & approachable

Organised

Strong communicator

Problem solving

Team player

Willing to learn

Customer service experience

Job description

innergy is seeking a Sales & Customer Support Coordinator in Leeds to join a supportive, growth-focused team. The role handles new domestic LPG, beer gas and industrial gas enquiries, manages accounts and supports renewals to deliver excellent customer service across depots.

You will be one of the first points of contact, building strong relationships and ensuring accurate customer records while contributing to a positive customer experience and ongoing development within innergy.