Customer Success & Sales Support - Uncapped Bonus (Leeds)

Innergy; Leeds; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Sunday Times Best Places to Work

Uncapped bonus

Job summary

innergy, a Yorkshire business, is seeking a Sales & Customer Support Coordinator to join our Leeds team. You’ll be at the heart of our customer and sales operation, acting as a first point of contact for customers and supporting existing accounts to deliver the excellent service we’re known for.

You’ll handle LPG, beer gas and industrial gas enquiries, respond to pricing questions, process cylinder requests and maintain customer records.

Qualifications

• Previous experience in customer service, sales support or administration would be beneficial, but attitude and willingness to learn are just as important.
• Friendly, positive and approachable
• Organised and able to manage multiple priorities
• A confident communicator both on the phone and by email
• Someone who enjoys solving problems and helping customers
• A team player who likes working closely with colleagues

Responsibilities

• Handle all new domestic LPG, beer gas and industrial gas enquiries
• Respond to pricing queries from existing customers
• Process additional cylinder requests and maintain customer records
• Manage contract renewals and supply agreements
• Support customers with product and service enquiries
• Build positive relationships with customers through excellent service
• Follow up with lapsed customers and identify opportunities to win back business
• Review customer cylinder balances and investigate discrepancies
• Produce monthly cylinder statements for key accounts
• Help ensure customer accounts remain accurate and up to date
• Manage the shared sales enquiries inbox and ensure prompt responses
• Process stockist forms, surplus orders and pricing updates
• Handle enquiries relating to gas cages, cylinders and helium products
• Work closely with colleagues across multiple depots to support customer requirements
• Investigate customer concerns and support positive resolutions
• Help maintain the high standards of service our customers expect
• We believe in investing in our people and there are genuine opportunities to take on additional responsibility and develop a long-term career within innergy

Job description

innergy, a Yorkshire business, is seeking a Sales & Customer Support Coordinator to join our Leeds team. You’ll be at the heart of our customer and sales operation, acting as a first point of contact for customers and supporting existing accounts to deliver the excellent service we’re known for.

You’ll handle LPG, beer gas and industrial gas enquiries, respond to pricing questions, process cylinder requests and maintain customer records.