Sales & Customer Services Administrator

JR United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a detail-oriented Sales & Customer Services Administrator to enhance customer experiences and support the Sales and Construction teams. In this role, you will manage customer inquiries, coordinate between departments, and provide essential administrative support. Your proactive approach will ensure that all queries are addressed promptly, contributing to a positive customer experience. This position offers a supportive work environment with opportunities for career growth and development. If you are eager to learn and grow in the construction industry, this role is perfect for you.

Benefits

25 days annual leave plus bank holidays

Company life assurance

Pension scheme

Private medical insurance

Free parking

Career development opportunities

Qualifications

• Proactive individual with administrative experience in an office environment.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide support to Sales and Construction teams while ensuring customer satisfaction.
• Manage customer queries and liaise with various departments for efficient resolution.

Skills

Administrative Experience

Communication Skills

Organizational Skills

Microsoft Office Proficiency

Team-oriented Approach

Ability to Work Under Pressure

Education

Experience in Construction or Housebuilding Industry

Tools

Xero

Job description

Social network you want to login/join with:

Client:

BRiCS Development

Location:

Durley, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

About Us

BRiCS is a well-established SME with five years of experience building high-quality homes across the South Coast. Our developments are carefully designed, featuring thoughtfully designed architecture, landscaping, and streetscapes that complement their surroundings. Every home we build is designed with modern living in mind, offering low energy costs and a high standard of comfort.

We take pride in delivering homes that people love to live in - designed with care and built to last. Just as we support our customers, we are equally committed to investing in our people, offering opportunities to develop skills and progress within the business.

The Role

As a Sales & Customer Services Administrator, you will provide essential support to our Sales and Construction teams while ensuring a positive experience for customers and stakeholders. Your key responsibilities will include:

Customer Service:

• Handling phone calls, emails, and customer enquiries professionally.
• Ensuring all customer queries and issues are handled promptly, professionally, and directed appropriately for swift resolution, while maintaining a positive customer experience at every stage.
• Managing all incoming contact (calls, emails, online, social media, etc.) professionally and courteously, ensuring all issues are recorded in the company’s system.
• Arranging inspections of remedial enquiries where necessary to assess and agree valid warranty issues.
• Liaising between Site Management teams, Customer Care Operatives, and external subcontractors to ensure remedial works are completed efficiently, in line with NHBC Buildmark Warranty and the company’s Service Level Agreement.
• Communicating with the Head of Construction to ensure all defects are addressed by the appropriate personnel in a cost-effective manner.
• Utilising the IT system and associated reporting to manage resolution of defects and identify to the Head of Construction where performance is falling below expected levels.
• Liaising with the Commercial / Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable.
• Arranging the jobs cards to be issued to the site team and confirming they have been completed.
• Coordinating the distribution of information between the Sales & Marketing department and other departmental functions within the business unit and providing information for weekly head office reports as required.
• Managing stock levels of sales support materials for each development, ensuring supplies are maintained and replenished as required.
• Providing administrative support to the Sales Managers and Sales & Marketing Director.
• Raising and processing orders for the Sales and Marketing department as required.

Construction Administrative Support:

• Providing administrative support to the Head of Construction including collating and distributing weekly site reports.

Other Responsibilities:

• Implementing and maintaining customer care policies and procedures.
• Ensuring compliance with industry standards.
• Maintaining accurate and up-to-date records.

About You

We’re looking for a proactive and detail-oriented individual who can manage multiple tasks and is eager to grow in the construction industry.

• Previous administrative experience in an office-based environment.
• Experience in the Construction or housebuilding industry.
• Excellent written and verbal communication skills.
• Strong organisational skills with great attention to detail.
• Ability to work both independently and collaboratively.
• Ability to remain calm under pressure and maintain a positive attitude.
• Initiative and a team-oriented approach.
• Proficiency in Microsoft Office applications.
• Some knowledge of construction industry practices and regulations (not essential).
• Experience of using Xero (desirable but not required).

We recognise that the best candidates may not meet every requirement. If you have the right mindset and enthusiasm, we encourage you to apply - we offer tailored training and development to support your growth.

Eligibility to Work

This role is open to candidates who already have the right to work in the UK, as we are unable to provide visa sponsorship.

What We Offer

At BRiCS, we value our team and offer a supportive working environment with opportunities for career progression. As part of our team, you’ll enjoy:

• A competitive salary aligned with your skills and experience.
• 25 days of annual leave, plus bank holidays.
• Company life assurance and pension scheme.
• Private medical insurance.
• Free parking at our Durley office.
• A collaborative work culture with career development opportunities.