Sales Customer Service Advisor

Metropolitan Thames Valley; Beeston; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Metropolitan Thames Valley in Beeston, Nottingham is seeking a Customer Service Advisor to join the SO Resi team. You will be the first point of contact for customers, handling sales and marketing inquiries and guiding them through the home-buying journey.

This role offers hybrid working with 37.5 hours a week, a clear career path in customer service, and the chance to make a real difference to customers’ ownership ambitions.

Qualifications

• Excellent communication and telephone skills.
• Experience working within a customer service environment.
• Strong Microsoft Office skills.
• An interest in, or knowledge of, the property sector specifically Shared Ownership.
• A positive, proactive approach to problem-solving.
• The ability to build strong relationships with both customers and colleagues.
• Exceptional organisational and time management skills.
• Excellent attention to detail.
• Resilience and the ability to remain calm under pressure.
• A genuine passion for delivering outstanding customer experiences.

Responsibilities

• Responding to customer sales and marketing enquiries via phone, email, webchat and social media online channels.
• Delivering a high standard of customer service at every stage of the customer journey.
• Taking ownership of enquiries and helping to progress through to resolution.
• Building positive relationships with customers and colleagues.
• Managing multiple priorities while maintaining excellent attention to detail.
• Supporting customers with information about Shared Ownership and SO Resi developments.

Skills

Customer service

Communication

Telephone skills

Problem-solving

Time management

Relationship building

Attention to detail

Tools

Microsoft Office

Job description

Customer Service Advisor

Location: Beeston, Nottingham NG9 1LA – Free on-site parking

Salary Banding: £29,025 - £30,553 per annum

Contract Type: Full-time, Permanent

Hours per week: 37.5hpw Monday to Friday 09:00 – 17:30 – Hybrid working.

Therole

We're looking for a passionate and customer-focused Sales Customer Advisor to join our SO Resi team in Beeston.

This is a rewarding opportunity to support customers throughout their home-buying journey, providing guidance and handling a wide range of sales and marketing enquiries. You'll be the first point of contact for customers, ensuring they receive an outstanding experience from their very first interaction with us.

We operate a hybrid working model with designated office days. You'll enjoy a varied role where no two days are the same, supporting customers, resolving enquiries and working closely with colleagues across the business. Your communication skills, problem-solving ability and customer-first mindset will help make a real difference to our customers' experience.

At SO Resi, our customers are at the heart of everything we do. We're looking for individuals who share that commitment and are passionate about delivering exceptional service.

What you'll be doing

• Responding to customer sales and marketing enquiries via phone, email, webchat and social media online channels.
• Delivering a high standard of customer service at every stage of the customer journey.
• Taking ownership of enquiries and helping to progress through to resolution.
• Building positive relationships with customers and colleagues.
• Managing multiple priorities while maintaining excellent attention to detail.
• Supporting customers with information about Shared Ownership and SO Resi developments.

What we're looking for

To be successful in this role, you'll have:

• Excellent communication and telephone skills.
• Experience working within a customer service environment.
• Strong Microsoft Office skills.
• An interest in, or knowledge of, the property sector specifically Shared Ownership.
• A positive, proactive approach to problem-solving.
• The ability to build strong relationships with both customers and colleagues.
• Exceptional organisational and time management skills.
• Excellent attention to detail.
• Resilience and the ability to remain calm under pressure.
• A genuine passion for delivering outstanding customer experiences.

What's next?

If you're passionate about customer service and want to help people achieve their home ownership ambitions, we'd love to hear from you.