Customer Service Advisor

Metropolitan Thames Valley; East Midlands; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Free parking

Hybrid work after training

Full training and development

Job summary

Metropolitan Thames Valley in Beeston is hiring a Senior Customer Service Advisor (Customer Contact Team) for a 6‑month fixed-term contract. You will handle customer enquiries related to property repair and maintenance, working across channels and ensuring issues are resolved promptly.

The role offers a competitive salary, full training, and a supportive team environment. Hybrid working is available once fully trained, with shifts from 8am to 6pm on weekdays.

Qualifications

• Excellent communication and problem-solving skills.
• Positive, customer-focused attitude.
• Ability to thrive in a busy team environment.
• Previous customer service experience is desirable but not essential.

Responsibilities

• Handle customer enquiries across multiple channels.
• Resolve issues efficiently and professionally.
• Support customers with property repair and maintenance.
• Work rotating shifts with potential remote work on later shifts.

Skills

Customer service

Communication

Problem-solving

Teamwork

Job description

Customer Service Advisor
(Known internally as a Senior Property Services Advisor)

Beeston, NG9 1 LA - 29,025 - 30,553 - 37.5 hours, Monday to Friday

Fixed-term contract (6 months) commencing 5 October 2025

Free parking available (subject to availability)

The office is conveniently located just a 10-minute walk from Beeston Train Station.

Are you passionate about delivering excellent customer service and solving problems? Join our Customer Contact Team and play a key role in supporting customers with property repair and maintenance enquiries.

As a Senior Customer Service Advisor, you'll work in a fast-paced environment, handling customer enquiries across multiple channels and ensuring issues are resolved efficiently and professionally.

Why Join Us?

• Competitive salary and benefits package
• Full training and ongoing development
• Supportive and inclusive team environment
• Opportunity to make a real difference to customers
• Hybrid working available once fully trained (on applicable shifts)

What We’re Looking For

• Excellent communication and problem-solving skills
• A positive, customer-focused attitude
• Ability to thrive in a busy team environment
• Previous customer service experience is desirable but not essential

You’ll be required to work between 8am and 6pm, Monday to Friday, on a rotating shift basis. Once fully trained, you’ll have the flexibility to work remotely when on a 10am to 6pm shift.