Sales Coordinator

Vertical Advantage; Reading; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days' annual leave

Private health and dental care

Life assurance

Hybrid working

Job summary

Vertical Advantage is helping a well established national charity in Reading to recruit a brilliantly organised Sales Coordinator to join their Fundraising team. You will provide high-quality administrative and operational support, freeing the Sales team to focus on income generation and supporter engagement.

The role sits in a busy, fast-paced team that raises millions each year, with hybrid working (minimum 2 days in the office).

Qualifications

• Excellent organisation and prioritisation across deadlines and workstreams.
• Clear, professional communication with supporters and colleagues.
• High attention to detail for bookings, payments and records.
• Warm, problem-solving approach to customer service.
• Collaborative team player across functions.
• Understanding of data confidentiality and internal processes.
• Initiative to resolve simple issues and judge when to escalate.
• Comfortable using a CRM or booking system.

Responsibilities

• Manage event bookings, changes and confirmations.
• Own award-point administration and reporting.
• Support Head of Sales with weekly sales reporting.
• Chase and add purchase orders to the CRM.
• Coordinate fundraising committee meetings, attendance and slides.
• Manage shared inbox and handle supporter enquiries.
• Support with raffle prizes and delivery of auction prizes.
• Chase event re-bookers and update donations on the CRM.
• Assist with aged debt and finance queries.
• Support wider Sales team with account-led enquiries.

Skills

Strong organisation

Communication

Attention to detail

Customer service

Microsoft Office

CRM system

Tools

CRM

Booking system

Microsoft Office

Job description

We're working with a well established national charity to find a brilliantly organised Sales Coordinator to join their Fundraising team. If you love keeping things running smoothly behind the scenes and want your work to make a real difference, this could be the role for you.

The role

You'll provide high-quality administrative and operational support to our client's Sales team, freeing them up to focus on income generation and supporter engagement. No two days are the same, you'll be at the heart of a busy, fast-paced team that raises millions each year through a packed calendar of events.

What you'll be doing

• Managing event bookings, changes and confirmations
• Owning award-point administration and reporting
• Supporting the Head of Sales with weekly sales reporting
• Chasing and adding purchase orders to the CRM
• Co-ordinating fundraising committee meetings, attendance and slides
• Managing a shared inbox and handling supporter enquiries
• Supporting with raffle prizes and owning the delivery of auction prizes
• Chasing event re-bookers
• Adding gifts-in-kind and updating donations on the CRM
• Assisting with finance queries, including aged debt
• Supporting the wider Sales team with account-led enquiries

What our client is looking for

• Strong organisation and prioritisation, comfortable juggling multiple deadlines and workstreams
• Friendly, clear and professional communication with supporters and colleagues
• Excellent attention to detail across bookings, payments and records
• A warm, problem-solving approach to customer service
• A collaborative team player who works well across functions
• An understanding of data confidentiality and following internal processes
• Initiative to resolve simple issues and the judgement to know when to
• Confident with Microsoft Office and comfortable updating a CRM or booking system

What's on offer

• 25 days' annual leave, plus 3 additional days at Christmas
• Private health and dental care
• Life assurance
• Hybrid working (minimum 2 days per week in the office)