Client Services Assistant

Charity-Link; Reading; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Healthcare plan

Discounts at retailers

Discretionary bonus & incentives

Career development opportunities

28 days holiday

Referral scheme (£1,000)

Long service awards

Death in service

Job summary

Charity Link is seeking a proactive Client Services Assistant to support our Client Services Executives and Account Managers. You will help manage campaign admin tasks, support donor communications, and assist with reporting and data handling.

The role is full time with a hybrid pattern (9am–5pm, remote with one day in the office). You should be highly organised with excellent attention to detail and strong communication skills to thrive in a busy fundraising environment.

Qualifications

• Organised and proactive administration experience.
• Excellent attention to detail and accuracy.
• Strong communication and teamwork.
• Experience in administration or client services preferred.
• Proactive, positive and flexible approach.

Responsibilities

• Provide a supporting role in managing the campaign admin tasks and reporting with the Clients.
• Ensuring charity clients are aware of amendments in a timely and accurate manner.
• Preparing the Area Movements for the clients and for the Chartered Institute of Fundraising and sending these in an accurate and timely fashion.
• Daily quality control calls to donors focusing on compliance risks where appropriate, ensuring levels of appropriate sensitivity.
• Tracking quality control calls and flagging any concerns on conduct.
• Planning, production and management of Doorsets for our home-to-home channel. Working with Field Managers and fundraisers to evolve the channel and maximise opportunity for growth and quality improvements.
• Logging and reporting on donor exceptions, cancellations and amendments and the associated administration.
• Running reports from the portal as and when required.
• Assisting with fundraiser mailings
• Assist with the development and implementation of tablet processes and procedures
• Other associated administration as required
• Dealing with fundraiser queries from the field
• Gathering data and supporting production of monthly reports focusing on campaign KPI’s
• Active involvement in regular team meetings both internal and with clients
• Supporting ongoing ad hoc projects and initiatives

Skills

Organised

Attention to detail

Communication skills

Data handling

Telephone manners

Multitasking

Tools

Microsoft Office

Job description

Client Services Assistant

Full time | 9am–5pm ( remote with one day in the office )
Reporting to: Head of Client Services

We’re looking for an organised, proactive and detail-focusedClient Services Assistantto join our team and support our Client Services Executives and Account Managers.

Key responsibilities

• Provide a supporting role in managing the campaign admin tasks and reporting with the Clients
• Ensuring charity clients are aware of amendments in a timely and accurate manner
• Preparing the Area Movements for the clientsand for the Chartered Institute of Fundraising and sending these in an accurate and timely fashion
• Daily quality control calls to donors focusing on compliance risks where appropriate, ensuring levels of appropriate sensitivity
• Tracking quality control calls and flagging any concerns on conduct
• Planning, production and management of Doorsets for our home-to-home channel. Working with Field Managers and fundraisers to evolve the channel and maximise opportunity for growth and quality improvements
• Logging and reporting on donor exceptions, cancellations and amendments and the associated administration
• Running reports from the portal as and when required
• Assisting with fundraiser mailings
• Assist with the development and implementation of tablet processes and procedures
• Other associated administration as required
• Dealing with fundraiser queries from the field
• Gathering data and supporting production of monthly reports focusing on campaign KPI’s
• Active involvement in regular team meetings both internal and with clients
• Supporting ongoing ad hoc projects and initiatives

About you

You’ll be highly organised, reliable and confident working with data and administration. You’ll have excellent attention to detail, strong communication skills and the ability to manage competing priorities in a busy environment.

A professional telephone manner and a positive, customer-focused approach are essential.

About Charity Link

Charity Link is a people-focused fundraising organisation that deliversprofessional, ethical fundraising and awareness campaigns for the charity sector. With around 30 years of experience partnering with charities, Charity Link works with passionate field and head-office teams to create high-quality fundraising solutions that make a real difference.

The Company reserves the right to transfer employees to alternative duties from time to time, according to operational requirements.

• Excellent organisational and administrative skills
• Strong attention to detail and accuracy
• Outstanding written and verbal communication skills
• Good IT skills, including Microsoft Office applications
• The ability to manage multiple tasks and prioritise effectively
• A proactive, positive, and flexible approach
• Strong problem-solving abilities
• Previous experience in administration, customer service, client services, or a similar role (preferred but not essential)

• Healthcare plan, £900 worth of claimable treatments per year including dental, optical, wellbeing therapies, counselling, gym discounts and prescriptions.

• Shopping discounts at over 30,000 retailers
• Discretionary bonus & Incentives
• Career development opportunities
• 28 days holiday ( including bank holidays), with a scheme to sell and carry over up to a maximum of 3 days
• Referral scheme worth £1,000
• Long service awards, include additional holiday, higher level healthcare and gift vouchers
• Death in service, 2 times base salary