Sales Coordinator

Jacob Thomas Associates; Oakham; On-site; GBP 25,000; Full time

Job summary

A leading manufacturing company is seeking a Sales Coordinator in Oakham. This role involves providing efficient service and after-sales support, processing customer enquiries, and ensuring timely delivery of orders. The ideal candidate will have strong organisational and interpersonal skills, along with proven customer service experience.

Benefits

33 days annual leave

Company sick pay up to 24 weeks

Free parking on site

Friendly working environment

Qualifications

• Proven experience in a customer service environment.
• Good Excel spreadsheet skills with analytical capabilities.
• Confident and self-motivated, able to work under pressure.

Responsibilities

• Process customer enquiries and orders, maintaining delivery dates.
• Liaise with planning, production, and distribution for timely delivery.
• Handle customer complaints and generate satisfactory resolutions.

Skills

Organisational skills

Interpersonal skills

Customer service experience

Excel skills

Communication skills

Troubleshooting skills

Tools

Sage systems

Job description

Salary: £24,492 per annum – £12.56 per hour, 37.5 hours per week

Location: Oakham, Rutland

Our manufacturing client is currently seeking a Sales Coordinator. Reporting into the Supply Chain Manager, the purpose of the role is to provide an efficient service and after-sales support to customers and internal departments from first enquiry to order delivery

The Benefits:

• £24,492 per annum annual salary
• 33 days annual leave, including statutory days, and a shutdown at Christmas
• Company sick pay up to 24 weeks (increasing with years of service)
• Free parking on site
• Friendly working environment

The Role:

• Processing of new or established customer enquiries and orders and maintenance of customer delivery dates.
• Collate all relevant information to promptly process enquiries.
• Maintain customer quotes, product lists, price lists, any associated documentation.
• Provide customers with proof of deliveries (POD’s) when requested.
• Liaise closely with planning, production and distribution to facilitate on time delivery where necessary.
• Liaise directly with the external sales team on customer issues and sales data where necessary.
• Identify product alternatives in the event of shortages and agree with external sales and the customer before despatch.
• Record and process customer complaints, liaise with customers, quality, technical, planning to generate satisfactory complaint resolutions.
• Process new artwork through customer approval to finished product.
• Carry out other duties that may be required from time to time to develop and facilitate an efficient operation.

Our Ideal Candidate:

• Good organisational skills
• Excellent interpersonal skills and telephone manner to work across departments and liaise with customers.
• Proven experience working in a customer service environment.
• Flexible in approach and prepared to assist team members when required.
• Good Excel spreadsheet skills with analytical capabilities.
• Excellent communication and word processing skills.
• Good trouble shooting skills, including data and processes.
• Confident and self motivated, can work well in a pressurised environment, individually and as part of a team.
• Sense of humour.
• Enjoys a challenge.
• Knowledge of Sage systems desirable but not essential (or similar).
• Comfortable working in a process change environment.

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