Sales Coordinator

Springer; Manor Park; On-site; GBP 35,000 - 48,000; Full time

Job summary

Springer Nature is seeking a capable Sales Operations support professional to join its Commercial Partnerships Sales team. The role focuses on day-to-day operations, data integrity, and efficient sales processes within a leading research publishing environment.

You will manage CRM data, assist with invoicing, and contribute to reports and dashboards that track revenue, pipeline, and KPIs. The position emphasizes collaboration across Finance, Sales, and Operations to optimize performance.

Qualifications

• Experience in coordination, administration, sales support, or operational support role.

Responsibilities

• Provide day-to-day operational and administrative support to the Commercial Partnerships Sales team.
• Manage sales data, CRM records, and booking systems, maintaining high standards of accuracy and data quality.
• Support invoice generation, sales bookings, and payment issue resolution, acting as a key liaison with Finance.
• Process sales opportunities and customer enquiries, helping to deliver an excellent customer experience.
• Produce and maintain sales, revenue, pipeline, forecasting, and KPI reports, dashboards, and presentations.
• Maintain departmental documentation, policies, procedures, training materials, and sales support resources.
• Identify and implement process improvements to enhance sales operations and team efficiency.
• Support system administration, testing, and the rollout of new tools, enhancements, and operational processes.

Skills

Coordination

Administration

Sales support

Operational support

Tools

Microsoft Excel

Microsoft Office

Job description

Role Responsibilities

• Provide day-to-day operational and administrative support to the Commercial Partnerships Sales team, ensuring efficient and effective sales processes.
• Manage sales data, CRM records, and booking systems, maintaining high standards of accuracy and data quality.
• Support invoice generation, sales bookings, and payment issue resolution, acting as a key liaison with Finance.
• Process sales opportunities and customer enquiries, helping to deliver an excellent customer experience.
• Produce and maintain sales, revenue, pipeline, forecasting, and KPI reports, dashboards, and presentations.
• Maintain departmental documentation, policies, procedures, training materials, and sales support resources.
• Identify and implement process improvements to enhance sales operations and team efficiency.
• Support system administration, testing, and the rollout of new tools, enhancements, and operational processes.

Requirements

• Experience in coordination, administration, sales support, or operational support role.
• Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to build effective relationships across teams and stakeholders.
• Proactive problem-solving mindset with the ability to work independently while collaborating effectively within a team.
• Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office applications

Desirable skills

• Experience with Salesforce or other CRM platforms is desirable.
• Understanding of sales processes, reporting, data quality management, and customer-focused support, with experience supporting sales teams considered advantageous

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit and follow @SpringerNature.

At Springer Nature, we recognise that great talent develops through many different paths. We encourage applications from individuals with strong transferable skills, provided they are supported by relevant experience that shows how those skills have been successfully applied in practice. Our hiring approach balances skills, experience, and potential to ensure each role is fulfilled with both short term effectiveness and long term growth in mind., Springer Nature was awarded Diversity Team of the Year. Find out more about our DEI work here https:///gp/group/taking-responsibility/diversity-equity-inclusion

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