Sales Coordinator

Macfarlane Packaging; Heywood; On-site; GBP 24,000 - 27,000; Full time

Job summary

Join a leading packaging company as a Sales Coordinator, supporting the sales team and ensuring exceptional customer service. This role involves managing orders, handling enquiries, and using CRM systems to track sales activity. You will have the opportunity to develop your skills in a dynamic environment with a competitive salary and benefits.

Benefits

25 days holiday + bank holidays

Flexible benefits

Enhanced pension and life assurance

Wellbeing programs

Career development opportunities

Qualifications

• Minimum of 12 months’ experience in a sales coordination or administration role.
• Proven track record in handling customer enquiries and outbound calls.

Responsibilities

• Manage and streamline order progression and customer communications.
• Collaborate with Sales Executives and logistics teams for order fulfilment.

Skills

Communication

Organizational Skills

Relationship-Building

Tools

Microsoft Office

CRM Systems

Job description

This range is provided by Macfarlane Packaging. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Macfarlane Packaging

Recruitment & Training Coordinator at Macfarlane Packaging

Join a market leader and support our dynamic sales team

• Salary: Up to £27,000 basic + bonuses
• Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme
• Sector: Packaging Distribution

Unpack a rewarding sales career with Macfarlane Packaging

At Macfarlane Packaging, we’re in the business of protecting what matters—our people, our customers, and the planet. We’re equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. If you’re eager to support a top-performing team and develop your skills in sales administration, read on…

As a Sales Coordinator, you’ll play a pivotal role in underpinning our sales success. You’ll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working closely with our Sales Executives, you’ll manage enquiries, process orders, and proactively revive lapsed accounts. Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.

What You’ll Be Doing

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Handling customer enquiries and processing orders with precision to maintain service excellence.

What We’re Looking For

You’ll be an organized and proactive professional with a knack for sales support. We’re looking for someone who can keep the wheels turning and add value to our team by ensuring every customer interaction is top-notch. Specifically, we’d love to see:

• Minimum of 12 months’ experience in a sales coordination, administration, or support role.
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Familiarity with the packaging or distribution sector is a plus.

Why Choose Macfarlane?

We reward your contribution with a competitive salary and a benefits package designed to enhance your work-life balance, including:

• 25 days holiday (rising to 27 with service) + bank holidays

• Flexible benefits, including enhanced pension and life assurance

• Wellbeing and employee assistance programs

• Extensive training and career development opportunities

• Employee discounts, volunteering days, and more!

Shape Your Future with Us

At Macfarlane Group, your potential is limitless. We empower our people with structured career pathways and continuous training, so whether you’re expanding your skills in sales support or aspiring to new challenges, your future is bright with us.

Ready to Take Your Sales Career to the Next Level?

We’re moving fast to find the right candidate, so apply now! Click ‘Apply’ to submit your up-to-date CV. All applications will be acknowledged. We’re an equal opportunities employer and welcome applicants from all backgrounds. If you require any adjustments during the recruitment process, please let us know.

No recruitment agencies, please.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Customer Service, and Administrative

• Industries

  Packaging and Containers Manufacturing, Freight and Package Transportation, and Transportation, Logistics, Supply Chain and Storage

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