Sales Coordinator

Trespass; Glasgow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

30 days holiday (32 with service)

Corporate discounts

Relaxed dress code

Free on-site parking

Job summary

Trespass is seeking an experienced Sales Coordinator to support field Retail teams from our Glasgow office. You will manage customer records, process orders, and keep clients informed of delays and delivery dates. The role involves dispatching orders, export paperwork, and handling queries across multiple systems.

You will be organized, customer-focused, and able to work under pressure. Fluency in English is essential; knowledge of another language is advantageous.

Qualifications

• Proven experience in sales; experience as a sales co-ordinator or in administrative roles is a plus.
• Well-organised with attention to detail and proactive attitude.
• Excellent verbal and written communication skills; customer-focused.

Responsibilities

• Set up and maintain customer records.
• Support senior management by processing orders and updating customers on delays and delivery dates.
• Dispatch orders and prepare export paperwork across multiple systems.
• Handle all customer and agent queries.
• Monitor and organise inventory and track new products for sale.
• Respond to emails and process orders by phone to ensure customer satisfaction.
• Maintain organised sales records.

Skills

Verbal and written communication

Well-organised

Problem solving

Team player

IT literacy

Fluent English

Additional language

Job description

Reports to: Sales Coordinator Team Leader

Location: Glasgow, office based

Salary: Dependent on experience

Hours: 42.5 hours per week (8.30am to 5.30pm)

Company Introduction

Trespass is a leading outdoor clothing and equipment brand known for its commitment to performance, quality, and affordability. With over 300 retail stores worldwide and an established web presence in the UK along with exciting opportunities to further expand into Poland, Canada and Germany, Trespass designs gear to suit everyone from casual adventurers to serious outdoor enthusiasts. The brand offers a wide range of products, including waterproof jackets, ski wear, hiking boots, and camping gear — all engineered to withstand the elements while offering comfort and style. Trespass prides itself on innovation and accessibility, making the outdoors open to all.

Role Overview

We are looking for an experienced and well-organised Sales Coordinator to provide the necessary support to the field Retail teams. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.

The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

Could you be who we are looking for?

• Are you customer focused with fluent English language skills, both verbal and written?
• Are you self-driven with a ‘can do’ attitude?
• Do you have the ability to work in a flexible environment and under pressure?
• Are you a self-starter who is able to use initiative to run projects and tasks on their own, without direct supervision?
• Are you proficient with Technology with a high level of IT literacy?
• Are you positive, organised, proactive with excellent problem-solving skills?
• Are you motivated with a willingness to further develop knowledge and experience?

What does a typical day sound like?

• You will be responsible for setting up and maintaining customer records
• You will support senior management by completing orders and keeping customers informed of delays and delivery dates
• You will dispatch orders, including preparation of any necessary export paperwork, working across multiple systems
• You will be responsible for handling all customer and agent queries
• You will monitor and organize inventory while effectively tracking new services and products for sale
• You will contribute to overall customer satisfaction by promptly answering emails and handling orders by phone
• You will maintain organised sales records

Requirements & Skills

• Proven experience in sales; experience as a sales co-ordinator or in other administrative positions will be considered a plus
• Well-organised and responsible with an aptitude in problem solving, and attention to detail
• Excellent verbal and written communication
• A team player
• Ability to speak another language would be an advantage

Working for Trespass

• You will receive 30 days holiday (increasing to 32 by 2 years’ service) to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to
• Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors
• Relaxed dress code
• Free on-site parking