Sales Advisor

Rohan Designs Limited; City of Edinburgh; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Clothing allowance

50% discount on clothing

Sales bonus

Staff partnership programme

Life cover

Pension scheme

Employee Assistance Scheme

Training and development

Job summary

Rohan Designs Limited in Edinburgh is seeking a Full-time Sales Advisor to join our team and help customers choose the right gear for their journeys. You will maintain the shop, assist customers, handle inquiries with friendly, efficient service, and contribute to a tidy, secure store environment.

Benefits include clothing allowance, staff discount, and opportunities for development. Previous retail experience is helpful but not essential, and IT-literate candidates with strong communication

Qualifications

• Excellent customer service skills and a friendly, efficient approach.
• Previous retail experience preferred but not essential.
• Good written and verbal communication skills.

Responsibilities

• Maintain stockrooms to a high standard and keep the shop clean, neat and tidy.
• Provide clear, concise information to customers and assist with queries.
• Ensure excellent timekeeping and awareness of security issues (loss prevention).
• Offer advice and suggestions and engage with customers to create a welcoming atmosphere.

Skills

Customer service

Communication

Timekeeping

Stock loss prevention

IT literate

Friendly personality

Approachable

POS familiarity

Tools

POS systems

Job description

There's no such thing as bad weather, just the wrong clothing.
We are your constant companion for every journey and if you are looking for your next destination, then why not try us on for size...

We are currently recruiting for a Full time Sales Advisor position.

We make gear to keep you protected and comfortable in the world’s wildest places. From performance clothing to shoes and luggage we have created a range that is all you need and nothing you don’t. From our original and iconic “Bags Trousers” to our latest innovations everything is built on the original design principles that were conceived around a kitchen table in North Yorkshire fifty years ago. That is what still makes us unique.

We just make gear that delights our customers and delivers on our promise.

The ideal candidate will have excellent customer service skills and set an exemplary standards of customer service in the shop at all times. You will enjoy dealing with our customers in a friendly and efficient manner and will always be happy to help with any queries they may have.

You will also:

• Ensure the stockrooms are maintained to a high standard, and also that the shop is clean, neat and tidy at all times.
• Be capable of clear and concise written and verbal communication
• Be an excellent timekeeping
• Have full awareness of security issues, (e.g. stock loss prevention)
• Give advice and suggestions where necessary
• Engage with the customer and make them feel welcome

What will you need?

You will have good organisational and communication skills, and enjoy giving great customer service and achieving goals. To fulfil this exciting role you will possess excellent Customer Service skills, which you will have gained within a retail environment, ideally within the outdoor industry.

Additionally, you must have the following qualities:

• Previous retail experience preferred but not essential
• Good selling skills
• Well presented
• Interest in the outdoors preferred but not essential
• Flexible
• IT Literate
• Friendly and outgoing personality
• Approachable

What’s in it for you?

• Clothing allowance
• 50% discount on our clothing
• Sales related bonus
• Staff partnership programme
• Life cover based on salary
• Contributions to a Pension scheme
• Employee Assistance Scheme
• Fantastic e-learning and development programmes