Sales Coordinator (Germany)

Trespass; Glasgow; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

30 days holiday

Staff discounts

Relaxed dress code

Free on-site parking

Job summary

Trespass is seeking a highly organised Sales Coordinator to support our field Retail teams from our Glasgow office. You will process orders, maintain customer records, and provide timely information on delays and deliveries while delivering excellent service to customers and agents.

Key traits include attention to detail, IT proficiency (Excel), a proactive attitude, and the ability to work under pressure in a flexible environment. 42.5 hours weekly, office-based role.

Qualifications

• Experience providing admin support to field Retail teams.
• IT proficiency with spreadsheets and office software.
• Attention to detail and ability to work under pressure.

Responsibilities

• Set up and maintain customer records.
• Process orders and provide updates on delays and delivery dates.
• Dispatch orders and prepare export paperwork as needed.
• Handle customer and agent queries.
• Monitor inventory and track new services/products for sale.
• Maintain organised sales records and report month-end goals.

Skills

IT literacy

Excel

German language (advantage)

Tools

Excel

Job description

Reports to: Sales Coordinator Team Leader

Location: Glasgow, office based

Salary: Dependent on experience

Hours: 42.5 hours per week (8.30am to 5.30pm)

Company Introduction

Trespass is a leading outdoor clothing and equipment brand known for its commitment to performance, quality, and affordability. With over 300 retail stores worldwide and an established web presence in the UK along with exciting opportunities to further expand into Poland, Canada and Germany, Trespass designs gear to suit everyone from casual adventurers to serious outdoor enthusiasts. The brand offers a wide range of products, including waterproof jackets, ski wear, hiking boots, and camping gear - all engineered to withstand the elements while offering comfort and style. Trespass prides itself on innovation and accessibility, making the outdoors open to all.

Role Overview

We are looking for an experienced and well-organised Sales Coordinator, to provide the necessary administration support to the field Retail teams. The successful candidate will become the point of contact for colleagues and customers alike, by processing orders and providing feedback, documentation and information. Attention to detail is required.

The goal is to facilitate the team’s activities to maximise their performance and the solid and long-lasting development of the company.

Could you be who we are looking for?

• German speaking/understanding would be a great advantage
• Are you customer focused?
• Are you self-driven with a 'can do' attitude?
• Do you have the ability to work in a flexible environment and under pressure?
• Are you a self-starter who is able to use initiative to run projects and tasks on their own without direct supervision?
• Are you proficient with Technology with a high level of IT literacy, including Excel?
• Are you positive, organised, proactive with excellent problem-solving skills?
• Are you motivated with a willingness to further develop knowledge and experience?

What does a typical day sound like?

• You will be responsible for setting up and maintaining customer records
• You will support senior management by completing orders and keeping customers informed of delays and delivery dates
• You will dispatch orders, including preparation of any necessary export paperwork
• You will be responsible for handling all customer and agent queries
• You will monitor and organise inventory while effectively tracking new services and products for sale
• You will contribute to overall customer satisfaction by promptly answering emails and handling orders by phone
• You will maintain organised sales records and report month-end goal setting to the senior management team

Working for Trespass

• You will receive 30 days holiday (increasing to 32 by 2 years' service) to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to
• Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors
• Relaxed dress code
• Free on-site parking

Salary information will be determined by experience and fit and decided at point of offer, however, if you have any questions relating to this, please get in touch.