Sales Consultant, Boodles Leeds

Boodles; Leeds; Hybrid; GBP 42,000 - 60,000; Full time

Job summary

Boodles in Leeds is seeking a Sales Consultant to join its luxury brand team. You will build lasting client relationships, understand their lifestyle and jewellery needs, and drive sales with gravitas, relationships and commerciality at the forefront.

Representing a brand with over 225 years of heritage, you will deliver a 6 Star Standards experience at every interaction, contributing to premium customer service and sales excellence in a high-end retail environment.

Qualifications

• Minimum 3 years' experience in luxury retail or high-end sales.
• Proven ability to build lasting client relationships and deliver exceptional service.
• Strong commercial acumen and ability to meet/exceed sales targets.

Responsibilities

• Build and nurture long-term relationships with customers, understanding their lifestyle, preferences and jewellery needs.
• Deliver exceptional customer experiences reflecting our 6 Star Standards with elegance and professionalism.
• Provide expert guidance on collections, gemstones and craftsmanship to educate customers with confidence.
• Achieve and exceed sales targets through strategic customer engagement and proactive relationship management.
• Maintain detailed customer records and follow up with personalised communication.
• Collaborate with the wider team to ensure seamless service and brand consistency.
• Represent Boodles at customer events and hospitality occasions with poise.
• Stay informed about jewellery trends and market developments.

Skills

Gravitas

Relationships

Commerciality

Luxury retail

Sales targets

Gemology interest

Job description

We are seeking an exceptional Sales Consultant to join our Leeds team. This is an opportunity to work with exquisite high jewellery, build lasting relationships with discerning customers, and represent a brand with over 225 years of heritage. The ideal candidate will embody our three pillars of Gravitas, Relationships, and Commerciality, whilst delivering our 6 Star Standards in every interaction.

Job Title:

Location:

Boodles, Leeds

Employment Type:

Full-time (40 hours), Permanent

SALARY:

Market leading salary

Reporting to:

Store Manager

SALES CONSULTANT - LEEDS

Key Responsibilities:

• Build and nurture long-term relationships with customers, understanding their lifestyle, preferences, and jewellery needs
• Deliver exceptional customer experiences that reflect Boodles' 6 Star Standards, demonstrating elegance, professionalism, and a commercial mindset at all times
• Provide expert guidance on our collections, gemstones, and craftsmanship, educating customers with confidence and authority
• Achieve and exceed sales targets through strategic customer engagement and proactive relationship management
• Maintain detailed customer records and follow up with thoughtful, personalised communication
• Collaborate with the wider Boodles team to ensure seamless service and brand consistency
• Representing Boodles at customer events and hospitality occasions with poise and eloquence
• Stay informed about jewellery trends, competitor activity, and market developments

What We're Looking For:

Gravitas

• Natural confidence, poise, and authority when engaging with customers
• High emotional intelligence and integrity in all interactions
• Professional presentation and eloquence, particularly in hospitality settings
• A learning mindset with openness to feedback and personal development

Relationships

• Proven ability to build genuine, long-lasting customer relationships
• Exceptional customer focus with a proactive approach to customer needs
• Strong collaboration and networking skills
• Ability to connect jewellery to customers' lifestyles and special moments

Commerciality

• Strong business acumen and financial awareness
• Strategic approach to sales with clear understanding of targets and KPIs
• Excellent negotiation and communication skills
• Committed to the Boodles brand and its commercial success
• Minimum 3 years' experience in luxury retail or high-end sales
• Demonstrable track record of exceeding sales targets and building customer relationships
• Impeccable presentation and communication skills
• Passion for fine jewellery and luxury goods
• Experience in fine jewellery or luxury jewellery retail
• Knowledge of gemstones, diamonds, and jewellery craftsmanship
• Existing customer relationships in the Leeds area