Sales Consultant

Johnstons of Elgin; Hawick; On-site; GBP 15,000 - 22,000; Part time

Job summary

Johnstons of Elgin is seeking a Sales Consultant for a part-time role in the United Kingdom. You will deliver a first-class shopping experience, build relationships with customers, and manage transactions on the till while representing a luxury Scottish brand.

The position requires flexibility to work weekends and includes training in product knowledge and company heritage. Mandarin language skills are preferred for clientelling and outreach.

Qualifications

• Exemplary customer service skills in luxury retail.
• Keen interest in craftsmanship and authentic Scottish textiles.
• Preferably experience in fast-paced, customer-facing environments.

Responsibilities

• Build strong relationships with customers to drive repeat business.
• Operate the till and carry out transactions.
• Conduct mill tours and share knowledge of cashmere products.

Skills

Customer service

Luxury retail

Clientelling

Cash handling

Communication

Team player

Tools

Cash register

Job description

Job Title: Sales Consultant

Reporting to: Store Manager

About the Role

The customer is at the heart of what we do at Johnstons of Elgin and providing a first-class shopping experience and exceptional service to visitors is paramount.

You will be:

• building strong relationships with customers to drive repeat business
• operating the till and carrying out transactions
• conducting mill tours
• an ambassador of the company sharing knowledge of company processes involved in both woven and knitted cashmere products
• confident in styling & advising customers on fit and styles
• assisting with visual merchandising, stock management & replenishment
• Clientelling

To enable the successful candidate to deliver outstanding service, full training in product knowledge, the production process and the company heritage will be provided.

This a permanent, part-time opportunity working 10 hours per week. This includes working weekends, so flexibility is required.

Rate of pay for this position starts at £13.45 per hour.

About You

You will

• have exemplary customer service skills and an understanding of luxury retail
• have a keen interest in craftmanship and authentic Scottish textile manufacturing
• preferably have previous experience within a fast-paced, customer facing environment
• be a team player
• have a pro-active approach and can-do attitude
• have excellent communication skills
• be able to stay calm under pressure
• have high attention to detail and drive high standards on the shop floor,
• have strong commercial awareness and keep up to date with the latest fashion trends

• will be confident in clientelling, including taking customers' details, following up by phone, WhatsApp or email, and contacting prospective clients
• be willing to learn new things and adapt to changes

Preferred Qualifications/Experience

• Mandarin speaker
• previous experience in clientelling or telemarketing

About Us

Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world's finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at [e-mail].

Don't meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn't align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles

Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based.

Closing Date: 26 August 2026