Coffee Shop Assistant

Johnstons of Elgin; Elgin; On-site; GBP 20,000 - 23,000; Part time

Benefits offered by this job

Flexible hours

Job summary

Johnstons of Elgin is seeking a friendly Coffee Shop Assistant to join our front-of-house team in Elgin. The role offers 30 hours per week on a fully flexible basis, with a focus on delivering exceptional customer service in a 5-star VisitScotland valued cafe and eatery.

The successful candidate will greet customers, take orders, handle payments, prepare beverages, and support a clean and welcoming environment while maintaining high standards.

Qualifications

• Friendly, proactive team player with a positive attitude.
• Excellent communication and customer service skills.
• Basic numeracy for handling payments.
• Hospitality or retail experience desirable but not essential.

Responsibilities

• Greet customers warmly and create a positive first impression.
• Take orders accurately and efficiently.
• Answer questions about the menu and promotions.
• Handle customer concerns or complaints professionally.
• Maintain high standards of service and cleanliness.

Skills

Customer service

Team player

Communication

Calm under pressure

Numeracy

Job description

Job Title

Coffee Shop Assistant

Reporting to

Coffee Shop Manager

We are looking for a friendly and proactive Coffee Shop Assistant to join our front-of-house team. Our onsite eatery holds a 5-star VisitScotland rating and offers breakfast, coffee and tea, lunch, and afternoon tea. You will play a key role in delivering exceptional customer service and ensuring our high standards are consistently maintained.

This is a permanent, part-time role of 30 hours, working on a fully flexible basis. We are happy to offer flexibility with working hours for the right candidate.

Rate of pay for this role is £13.45 per hour.

Key duties

Customer Service

• Greet customers warmly and create a positive first impression.
• Take customer orders accurately and efficiently.
• Answer customer questions about menu items and promotions.
• Handle customer concerns or complaints professionally and politely.
• Ensure every customer receives friendly and efficient service.

Food and Beverage Preparation

• Prepare hot and cold beverages, including coffees, teas, and speciality drinks.
• Serve food items in accordance with company standards.
• Follow recipes and presentation guidelines.
• Monitor stock levels of ingredients and notify management when supplies are low.
• Ensure all food safety and hygiene standards are followed.

Cash Handling and Sales

• Operate the till and process customer payments accurately.
• Handle cash, card payments, and refunds in accordance with company procedures.
• Promote additional products and special offers when appropriate.

Cleaning and Maintenance

• Keep customer seating areas clean and tidy at all times.
• Clean equipment, workstations, counters, and food preparation areas.
• Wash dishes and utensils as required.
• Follow opening and closing cleaning procedures.
• Ensure health and safety standards are maintained throughout the premises.

Team Support

• Work cooperatively with colleagues to maintain efficient service.
• Assist with deliveries and stock replenishment.
• Support new team members when required.
• Help maintain a positive and professional working environment.

About you

You will

• be a friendly, reliable and enthusiastic team player
• have a pro-active approach and can-do attitude
• have excellent communication and customer service skills
• be able to stay calm under pressure
• have basic numeracy skills for handling payments
• be committed to delivering exceptional customer service every time

Previous hospitality or retail experience is desirable but not essential as training will be provided.

About Us

Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world's finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at [e-mail].

Don't meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn't align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based.