Sales Co-Ordinator

Ace Express Freight; Walsall; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid working post probation

Job summary

Ace Express Freight, a global freight forwarding company with over 30 years of experience, is seeking a Sales Coordinator to support the Business Development Manager and drive sales activity. You will be the main contact for customers, managing diaries, lead records, inquiries, and appointment scheduling with a focus on customer service.

The role is permanent with a 6‑month probation, working Monday to Friday 8:30am–5:30pm, with hybrid options after probation.

Qualifications

• 1–2 years' experience in sales coordination, sales administration or customer support role.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong administrative and organisational skills.

Responsibilities

• Manage the sales team’s diaries and schedule appointments.
• Maintain a sales database with notes and follow‑ups.
• Respond to customer enquiries promptly and professionally.
• Prepare quotes and check costs with the sales team.
• Identify upsell opportunities with existing clients.

Skills

Verbal and written communication

Teamwork

Organisational skills

Customer service skills

Basic maths

Tools

Microsoft Office

Job description

About Us

Ace Express Freight are a global freight forwarding company with more than 30 years’ experience and a network of world-class partners. We are proud to have been awarded the Deloitte ‘Ireland’s Best Managed Company’ accolade for 17 years in a row, a testimony to our culture of continuous improvement, our investment in our people, and our philosophy of going the extra mile for our customers.

About the Role

The Sales Coordinator provides administrative, customer support, and business development assistance to the Business Development Manager, helping to drive sales activity and improve operational efficiency. This is a new role which involves customer outreach, lead generation, appointment scheduling, sales support administration, and maintaining accurate customer records.

Acting as a key point of contact for customers and prospects, the Sales Coordinator assists the Business Development Manager in identifying and developing new business opportunities while ensuring high standards of customer service. The ideal candidate will have excellent verbal and written communication skills, a polite, outgoing and professional demeaner and be very confident speaking with customers on the telephone.

Contract Type

Permanent (6-month probation period).

Working Hours

Monday to Friday, 8.30am to 5.30pm (option of hybrid working post probation).

Location

Ace Express Freight, Office 2, Rossway Business Centre, Wharf Approach, Aldridge, Walsall, WS9 8BX.

Key Duties of the Role

• Managing the sales team’s diaries and making appointments as required.
• Managing a sales database with notes, follow up dates etc.
• Answering customer enquiries in a timely and efficient manner.
• Dealing with sales enquiries and quoting or checking costs with the sales team as required.
• Identify any extra opportunities with existing clients (upsell and cross sell).
• Helping to solve logistical problems.
• Liaising closely with the sales team.
• Dealing with clients in a professional and trustworthy manner.
• Ensuring all work undertaken by the company is of a sound commercial nature.
• Offering after-sales support to customers.
• Preparing spot quotes for potential customers and processing order requests.

Essential Requirements

• 1-2 years' experience in sales coordination, sales administration or customer support role.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong administrative and organisational skills.
• Excellent interpersonal and customer service skills.
• Ability to work on your own and as part of a team.
• Basic maths skills.

This job description is intended to provide a general overview of the principal responsibilities and qualifications associated with this role. It is not intended to be an exhaustive list of all duties, responsibilities, or requirements. The successful candidate may be required to perform additional duties appropriate to the role, either now or in the future.

Ace Express Freight is an Equal Opportunities Employer