Sales Co-ordinator

SMT GB; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the construction equipment sector is seeking an organised administrative support individual for their field sales team in Cambridge. This role is essential to ensure an efficient Order to Delivery process and enhance the customer experience. Responsibilities include managing sales orders, liaising with suppliers, and providing ad hoc reporting. Competitive salary and benefits like 25 days annual leave and mental health support are offered.

Benefits

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Financial/Physical/Mental Health Counselling and Coaching sessions

Free Will writing service

EAP, which includes 24/7 Doctor access

Healthshield – Cashplan for all employees

Qualifications

• Excellent relationship-building abilities.
• Ability to work independently and collaboratively.
• Quick adaptability to computerised data systems.

Responsibilities

• Support Field Sales by managing machine reservations and inventory.
• Check sales orders for accuracy and feasibility.
• Oversee the full Order to Delivery process.

Skills

Proactive order management

Customer service

Strong multitasking skills

Strong computer literacy

Job description

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We are looking for a highly organised and detail-oriented individual to provide essential administrative support to our field sales team, ensuring a smooth and efficient Order to Delivery process. This role plays a key part in managing and maintaining the accuracy of order routines within our Dealer Management System (DMS), supporting the wider sales function and helping us deliver an exceptional customer experience from initial order through to final delivery.

What you'll be doing:

• Support Field Sales by managing machine reservations, inventory availability, and pre-order requirements
• Check sales orders for accuracy and feasibility
• Submit purchase orders and liaise with suppliers
• Work with Finance Houses to ensure accurate invoicing and prompt payment
• Maintain occasional direct contact with regular customers
• Manage machine prep for shows, demos, and exhibitions
• Oversee the full Order to Delivery process, from order entry to final documentation
• Track orders through to completion, including changes, invoicing, and delivery
• Report on sales value, margin, and costing variances; contribute to sales forecasting
• Provide ad hoc reporting and support departmental projects
• Maintain inventory databases and reconcile stock records
• Coordinate new machine deliveries with haulage partners

Requirements

• Proactive order management and organisational skills
• Excellent customer service and relationship-building abilities
• Strong multitasking skills with the ability to liaise effectively across teams
• Ability to work accurately under pressure, independently and collaboratively
• Quick adaptability to computerised data systems and strong overall computer literacy (Microsoft Office, Outlook)
• Customer-focused mindset, aligned with SMT’s values and vision
• Understanding of dealer operations and customer business needs
• Experience with the current Dealer Management System (iDMS)
• Familiarity with MRP environments
• Good technical knowledge of the Volvo CE product range
• Comprehensive understanding of the business’s total product offering

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance 4 x annual salary
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, which includes 24/7 Doctor access
• Healthshield – Cashplan for all employees