Sales & Client Support Associate (Sales & Trade)

Natixis Corporate & Investment Banking; Greater London; Vor Ort; GBP 42.000 - 60.000; Vollzeit

Zusammenfassung

Natixis Corporate & Investment Banking in London is seeking a Sales & Client Support Analyst to manage the full post-trade lifecycle for Global Markets transactions and provide dedicated support to the LN Sales Team.

You will ensure accurate system representations, meet regulatory reporting obligations and collaborate with Front Office/Sales across Dubai, London, Paris and Milan to strengthen client service and risk controls.

Qualifikationen

• Communication with a variety of stakeholders and teams across locations.
• Detailed understanding of trade processes, post-trade events and controls.
• Familiarity with Securities and Derivatives products and client expectations.
• Proficiency with Front Office/Operations platforms and MS Office.
• Ability to identify, analyse and resolve issues and mitigate operational risk.
• Autonomy and resilience to manage workload and meet deadlines.
• Willingness to challenge processes and contribute to improvements.
• Strong time management and organisation skills.

Aufgaben

• Direct support for the London Sales Team, ensuring accurate GM transaction data.
• Regulatory reporting obligations for all transactions.
• Develop relationships with Sales teams to grow trade and client pipeline.
• Cross-training across asset classes to cover all operational needs.
• Manage the complete post-trade lifecycle from pre-matching to settlement.
• Collaborate with Front Office/Sales in Dubai, London, Paris and Milan.
• Respond to requests from Risk, Compliance, Audit, Tech and other Natixis departments.
• Apply problem-solving skills to resolve issues and reinforce internal controls.
• Maintain understanding of the full trade lifecycle across products.
• Support onboarding of new business lines via governance processes.

Kenntnisse

Communication skills

Stakeholder management

Post-trade know‑how

Analytical thinking

MS Office proficiency

Jobbeschreibung

The Sales & Client Support role is a core function encompassing the full spectrum of client transaction management and support; the focus will be on providing dedicated support to the LN Sales Team, ensuring the accurate system representation of all Global Markets (GM) originated transactions and fulfilling associated regulatory reporting obligations. This includes managing the complete post-trade lifecycle from pre-matching to settlement, fostering strong client relationships for portfolio queries, and ensuring correct representation of third-party transactions within our systems.

Crucially, this role emphasizes comprehensive cross-training to ensure the entire client support team is equipped to cover all operational needs. This involves developing a strong understanding and proficiency in managing Fixed Income transactions, adhering strictly to defined procedures, and actively collaborating with Front Office/Sales desks in Dubai, London, Paris & Milan. Furthermore, the role will involve bridging communication for Paris-centralized back-office operations and effectively responding to requests from other Natixis departments, including settlement and confirmation queries with both internal stakeholders and clients.

Through an inherent commitment to excellence, functional collaboration, efficient communication, and proactive problem-solving, the Sales & Client Support Analyst will gain a holistic understanding of the complete trade lifecycle. This integrated approach to client support, underpinned by strong analytical abilities to resolve outstanding issues and an understanding of cross asset products, client expectations, and trade processes, is vital for mitigating operational risk and enhancing client satisfaction across all our markets.

What you will be doing

• Direct Support for London Sales Team: Provide dedicated, hands-on support to the Sales Team, ensuring accurate system representation for Global Markets (GM) originated transactions.
• Regulatory Reporting & Obligations: Fulfil associated regulatory reporting obligations for all transactions
• Develop robust relationships with relevant Sales Teams to ensure proximity to the business and a good rapport, essential for growing and scaling the business/awareness of trade/client pipeline.
• Cross-Training and Team Coverage: Actively participate in comprehensive cross-training across all asset classes to ensure all aspects of the client support team's operational needs can be covered.
• Client Relationship Management: Foster strong client relationships, addressing transaction-level queries and ensuring a high quality of service for both internal and external clients.
• Inter-Desk Collaboration: Collaborate effectively with Front Office/Sales desks in Dubai, London, Paris and Milan as well as Operations Teams across regions, notably Paris.
• Cross-Departmental Communication: Respond effectively to requests from other Natixis departments including, but not limited to, Risk, Compliance, Audit, Tech etc.
• Post-Trade (T+1) Lifecycle Management: Manage the complete post-trade lifecycle, from pre-matching through to settlement.
• Problem Solving and Risk Mitigation: Apply problem-solving skills to resolve outstanding issues and prevent potential problems, while reinforcing internal controls and reconciliations to reduce operational risk and increase client satisfaction.
• Product & Process Understanding: Maintain a thorough understanding of the complete trade lifecycle, across all products, client expectations, and trade processes.
• New Business Support: Support new business lines and initiatives, including new transaction onboarding via internal governance process (NPNA/NST etc)

What we need from you

• Communication and Interpersonal Skills: The ability to communicate effectively and build strong relationships with a variety of stakeholders, including Sales teams, Ops colleagues IT departments, Management, and colleagues across different locations. This includes conflict resolution and de-escalation of difficult situations.
• Operational and Process Proficiency: A sound understanding of trade processes, post-trade events, and operational controls. This includes meticulous attention to detail, a control-oriented approach, and the ability to manage the entire post-trade lifecycle. A detailed understanding of back office processes is essential to ensure collaboration with colleagues in Head Office for settlement and confirmation queries from both Sales and external clients.
• Product Knowledge: Familiarity with financial products (Securities and Derivatives), and an understanding of client expectations and trade processes related to them.
• System Aptitude: Familiarity with Front Office/Operations platforms used across the industry and technical fluency with MS Office suite.
• Problem-Solving and Analytical Skills: The capacity to identify, analyse, and resolve issues, with a proactive approach to mitigating operational risk.
• Adaptability and Resilience: The ability to work autonomously and flexibly to meet business demands demonstrating proactivity and consistency.
• Process Improvement Mindset: The capacity to challenge existing processes and systems and contribute to enhancements.
• Time Management: Efficiently managing workload and prioritizing tasks to meet deadlines.