Sales & Client Support Associate (Islamic Finance)

Natixis Corporate & Investment Banking; Greater London; On-site; GBP 48,000 - 65,000; Full time

Job summary

Natixis Corporate & Investment Banking in London seeks a Sales & Client Support Analyst to provide dedicated support to the Sales Team. You will ensure accurate GM originated transaction representation and manage the full post-trade lifecycle, from pre-matching to settlement.

The role requires strong communication, product knowledge, and cross-functional collaboration across Dubai, London, Paris and Milan, with a focus on mitigating operational risk and delivering high client service levels.

Qualifications

• Strong communication and stakeholder management across Sales, Ops/IT and management.
• Solid understanding of post-trade processes and controls.
• Familiarity with Securities and Derivatives products and related lifecycle.
• Proficiency with front-office/operations platforms and MS Office.

Responsibilities

• Provide dedicated, hands-on support to the London Sales Team and ensure accurate system representation of GM originated transactions.
• Fulfil regulatory reporting obligations for all transactions.
• Develop strong relationships with Sales teams to close trade and client pipeline gaps.
• Participate in cross-training to cover all asset classes across the client support team.
• Manage client relationship queries with a focus on service quality.
• Collaborate with Front Office/Sales desks in Dubai, London, Paris and Milan and with regional Operations teams.
• Respond to requests from other Natixis departments including Risk, Compliance, Audit, Tech.
• Oversee post-trade lifecycle from pre-matching through settlement (T+1).
• Apply problem-solving to resolve issues and reinforce controls to reduce operational risk.
• Maintain thorough understanding of trade lifecycle across products and processes.
• Support new business lines and onboarding via internal governance process.

Skills

Communication

Operational proficiency

Product knowledge

System aptitude

Problem solving

Adaptability

Process improvement

Time management

Tools

MS Office

Job description

The Sales & Client Support role is a core function encompassing the full spectrum of client transaction management and support; the focus will be on providing dedicated support to the London Sales Team, ensuring the accurate system representation of all Global Markets(“GM”) originated transactions and fulfilling associated regulatory reporting obligations. This includes managing the complete post-trade lifecycle from pre-matching to settlement, fostering strong client relationships for portfolio queries, and ensuring correct representation of third-party transactions within our systems.

Crucially, this role emphasizes comprehensive cross-training to ensure the entire client support team is equipped to cover all operational needs. This involves developing a strong understanding and proficiency in managing Fixed Income, Treasury and Islamic Finance transactions, adhering strictly to defined procedures, and actively collaborating with Front Office/Sales desks in Dubai, London, Paris & Milan. Furthermore, the role will involve bridging communication for Paris-centralized back-office operations and effectively responding to requests from other Natixis departments, including settlement and confirmation queries with both internal stakeholders and clients.

Through an inherent commitment to excellence, functional collaboration, efficient communication, and proactive problem-solving, the Sales & Client Support Analyst will gain a holistic understanding of the complete trade lifecycle. This integrated approach to client support, underpinned by strong analytical abilities to resolve outstanding issues and an understanding of cross asset products, client expectations, and trade processes, is vital for mitigating operational risk and enhancing client satisfaction across all our markets.

What you will be doing

• Direct Support for London Sales Team: Provide dedicated, hands‑on support to the Sales Team, ensuring accurate system representation Global Markets(“GM”) originated transactions.
• Regulatory Reporting & Obligations: Fulfil associated regulatory reporting obligations for all transactions
• Develop robust relationships with relevant Sales Teams to ensure proximity to the business and a good rapport essential for growing and scaling the business/awareness of trade/client pipeline.
• Cross‑Training and Team Coverage: Actively participate in comprehensive cross‑training across all asset classes to ensure all aspects of the client support team's operational needs can be covered.
• Client Relationship Management: Foster strong client relationships, addressing transaction‑level queries and ensuring a high quality of service for both internal and external clients.
• Inter‑Desk Collaboration: Collaborate effectively with Front Office/Sales desks in Dubai, London, Paris and Milan as well as Operations Teams across regions, notably Paris.
• Cross‑Departmental Communication: Respond effectively to requests from other Natixis departments including, but not limited to, Risk, Compliance, Audit, Tech etc.
• Post‑Trade (T+1) Lifecycle Management: Manage the complete post‑trade lifecycle, from pre‑matching through to settlement.
• Problem Solving and Risk Mitigation: Apply problem‑solving skills to resolve outstanding issues and prevent potential problems, while reinforcing internal controls and reconciliations to reduce operational risk and increase client satisfaction.
• Product & Process Understanding: Maintain a thorough understanding of the complete trade lifecycle, across all products, client expectations, and trade processes.
• New Business Support: Support new business lines and initiatives, including new transaction onboarding via internal governance process (NPNA/NST etc).

What we need from you

• Communication and Interpersonal Skills: The ability to communicate effectively and build strong relationships with a variety of stakeholders, including Sales teams, Ops colleagues IT departments, Management, and colleagues across different locations. This includes conflict resolution and de‑escalation of difficult situations.
• Operational and Process Proficiency: A sound understanding of trade processes, post‑trade events, and operational controls. This includes meticulous attention to detail, a control‑oriented approach, and the ability to manage the entire post‑trade lifecycle. A detailed understanding of back‑office processes is essential to ensure collaboration with colleagues in Head Office for settlement and confirmation queries from both Sales and external clients.
• Product Knowledge: Familiarity with financial products (Securities and Derivatives), and an understanding of client expectations and trade processes related to them.
• System Aptitude: Familiarity with Front Office/Operations platforms used across the industry and technical fluency with MS Office suite.
• Problem‑Solving and Analytical Skills: The capacity to identify, analyse, and resolve issues, with a proactive approach to mitigating operational risk.
• Adaptability and Resilience: The ability to work autonomously and flexibly to meet business demands demonstrating proactivity and consistency.
• Process Improvement Mindset: The capacity to challenge existing processes and systems and contribute to enhancements
• Time Management: Efficiently managing workload and prioritizing tasks to meet deadlines.