Sales Associate (w/m) - Conduit St

Berluti; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Berluti, the unique men's Maison of the LVMH Group, is seeking a full-time Sales Associate for our Conduit St. London store. Based in Harrods, the role partners with the Store Manager to maximise sales and deliver Berluti’s exceptional customer experience.

You will engage clients with enthusiasm, develop relationships with local and international customers, and maintain stock, CRM integrity and visual standards. Fluent English and a luxury retail background are essential.

Qualifications

• Minimum of 5 years' retail sales experience, preferably luxury consumer goods.
• Fluent in English with excellent communication and client handling.
• Strong leadership and teamwork with a client-focused mindset.

Responsibilities

• Create a unique customer experience and meet sales goals on the selling floor.
• Develop client relationships locally and with international customers.
• Maintain inventory, visual merchandising, and store policies.

Skills

Luxury retail sales

Customer service

Cross-selling

Fluent English

Tools

CRM software

POS systems

Job description

Berluti, the unique men's Maison of the LVMH Group, was born in Paris in 1895 and has been elevated over four successive generations of the Berluti family, cultivating the art of excellence and know-how in footwear, while developing a passion for leather and patina. In 2005, the Maison launched its leather goods collection and, in 2011, a ready-to-wear collection.

Today, the clothing and footwear collections, bespoke or ready-to-wear, and a wide range of accessories, offer an innovative lifestyle while remaining rooted in the Berluti spirit. Attention to detail and respect for cutting and assembly rules constitute the cornerstone of the Maison's know-how.

Today, Berluti is present in more than 25 countries through 70 stores.

Berluti is currently looking for a full-time Sales Associate (W/M) for our Conduit St. store, located in London.

The Sales Associate will be a true Ambassador and key partner to maximise all sales opportunities while maintaining our standards in all areas. He/she will engage the clients in our universe with enthusiasm and passion by providing an unique experience.

Based in Harrods, London, the Sales Associates will report to the Store Manager and his/her Assistant.

1/ Sales Management

• Create a extraordinary and unique experience for our customers.
• Demonstrate sales leadership by playing an active role on the selling floor.
• Meet Sales goals and objectives.
• Acquire Berluti technical skills for sales and product knowledge to maximize sales opportunities.
• Complete the necessary administration according to the policies in place.

2/ Clienteling :

• Ensure the highest level of Customer Service, complying with the Berluti’s quality standards, and to the selling ceremony.
• Cultivate new and existant relationship with local and international customers.
• Demonstrate strong product expertise and passion.
• Respect the CRM practices (mailings, e-mailings, thank you letters, etc.) and make reports to the Central team.
• Assist and support after sales service in accordance with Maison values.
• Be aware of the industry news and competitors.

3/ Operations

• Participate in regular checks and in necessary supply stocking/restocking
• Ensure compliance in all areas with Berluti policies (operations & security) at all times.
• Maintain inventory accuracy.
• Meet all KPI objectives.
• Maintain the Visual Merchandising standards and the store condition as set forth by the HQ.

This job description is not exhaustive and additional duties may be added according to the needs of the business and as requested by the Management.

Based in Conduit St. - London

Permanent contract

Start date : November 1st At least 5 years minimum of retail sales experience, preferably in a luxury consumer goods setting.

You are an agile talent with positive mindset and excellent cross-selling skills.

Strong leadership for business results with a passion for creativity and the Maison.

Service and client oriented, good communication.

Demonstrate team work in all times.

Fluent in English.

Berluti is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.