Sales Associate - St Helens

Totallywicked Eliquid; St Helens; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Branded uniform

Holiday allowance (Pro‑Rata)

Training & development

Holiday buy/sell scheme

Learn to drive scheme

Recognition awards

Pension plan

On-site gym (Head office)

Job summary

Totally Wicked in the United Kingdom is seeking a part-time Sales Associate to provide friendly, knowledgeable service to customers on their vaping journey. You will be part of a team that values care, accuracy and customer-focused support.

You’ll deliver purchases, manage refunds, maintain store presentation, and demonstrate products while staying flexible to work across seven days. The role offers guaranteed contracted hours with overtime opportunities and a range of benefits.

Qualifications

• Provide excellent customer service to drive sales and customer satisfaction.
• Maintain knowledge of products to demonstrate effectively to customers.
• Be able to work across 7 days and adapt to store needs.

Responsibilities

• Deliver great customer service in line with our Mr Wicked Cares structure.
• Accurately process customer purchases to ensure stock accuracy.
• Complete customer refunds and credits.
• Maintain high store standards through cleanliness, presentation and overall store image.
• Keep up to date with, test and demonstrate all of our products.
• Assist with stock counts and highlight discrepancies to the Store Manager.

Skills

Customer service

Sales targets

Communication

Teamwork

Flexibility

Over 18

Job description

At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform people’s lives and make a real difference.

Our success comes from over 15 years of building outstanding teams that care about our customers. Our teams have an excellent product knowledge and a commitment to ensure that every customer receives a personalised service.

In our stores, we like to get to know our customers by taking the time to understand their needs, build a relationship with them and support them on every step of their vaping journey.

As a part time Sales Associate, you will have the security of guaranteed contracted hours with the added flexibility to accept available overtime shifts to support the wider Totally Wicked Retail Network.

You don’t need to be a vaper to work at Totally Wicked, you just need to have a passion for helping people and doing the right thing. Join us and learn why we believe in being “totally wicked” in everything we do!

A bit about the role…

• Deliver great customer service in line with our ‘Mr Wicked Cares’ structure
• Accurately process customer purchases to ensure stock accuracy
• Complete customer refunds and credits
• Maintain high store standards through cleanliness, presentation and overall store image
• Keep up to date with, test and demonstrate all of our products
• Assist with stock counts and highlight any discrepancies to the Store Manager

Our ideal candidate will:

• Be professional, enthusiastic and friendly
• Want to be a part of a Company that will support and develop you
• Have experience in achieving sales targets or KPIs
• Have excellent communication skills
• Believe in giving every customer the best service
• Thrive in an environment where you feel valued
• Be comfortable with working independently and working as part of a team
• Be flexible to work across 7 days
• Be over 18

In return, we’ll give you:

• Branded uniform
• 30 days Holiday (Pro-Rata)
• Ongoing training, development and career opportunities
• Holiday Buy and Sell scheme
• Learn to Drive scheme
• Recognition Awards
• A wide range of other benefits including pension, bonus schemes, on-site gym (Head office only) and many more!

* Some benefits require a qualifying period of employment