Sales Associate - Home

Harrods; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Harrods in London seeks a Sales Associate for the Homeware department, covering Cookshop and Porcelain. You will deliver world-class customer experiences, tailor service to each client, and build a strong client base while showcasing extensive product knowledge in homeware.

The role is on-site, with weekends, evenings, and holidays as required, in a luxury retail setting. You will engage with customers, maintain store standards, and collaborate with the team to drive sales and create memorable

Qualifications

• Strong foundation in retail, technology sales, customer service or hospitality.
• Excellent product knowledge and ability to translate features into customer-friendly advice.
• Excellent communication and interpersonal skills with customers and colleagues.
• Ability to thrive in a fast-paced luxury retail environment and build client relationships.

Responsibilities

• Understand and operate all POS systems.
• Build relationships with the team through integrity and trust.
• Maintain visual merchandising and shopfloor standards.
• Assist customers in finding the right homeware products.
• Provide advice on features, styles and solutions; deliver excellent service.

Skills

Retail experience

Customer service

Communication skills

Product knowledge

Interpersonal skills

Flexibility

Job description

As a Sales Associate within our Homeware department, you will be responsible for creating world-class experiences for each and every client. We currently have exciting opportunities available in both our Cookshop and Porcelain departments. Our Sales Associates put our clients at the heart of everything that they do, building deep relationships and demonstrating exceptional product knowledge.

About the Role

Working within our Home department, you will use your knowledge and understanding of Homewares to deliver an elevated sales experience, tailoring your service approach to each client and delivering an excellent customer experience, and building a client base. You will be responsible for:

• Understanding and executing all systems and POS
• Building relationships with the wider team through integrity and trust
• Visual merchandising and shopfloor standards
• Helping customers find the right products for their home
• Offering advice on features, styles, and solutions
• Delivering excellent customer service and building relationships

This role is fully on site, working 5 out of the 7 days a week. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

• You will be an exceptional professional with a strong foundation in retail, technology sales, customer service, or hospitality, and have a passion for delivering memorable customer experiences.
• You are motivated by achieving sales targets and enjoy helping customers make informed purchasing decisions.
• You take pride in your professionalism, product knowledge, and ability to translate technical information into simple, customer-friendly advice.
• Your high standards set you apart, and you consistently demonstrate reliability, attention to detail, and a commitment to excellence.
• You thrive in a fast-paced environment and enjoy building relationships with customers and colleagues alike.
• Previous retail, technology sales, or customer-facing experience (preferred but not essential).
• A genuine passion for homewares and Interiors.
• Strong communication and interpersonal skills.
• Confidence in product knowledge, new launches, and keeping up with home trends.
• A proactive, customer-focused approach.
• Flexibility to work weekends, evenings, and holidays as required.

About Us

Harrods is one of the world's leading luxury department stores, and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.

Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

Additional Information

Time Type: Permanent Department: Home (Richard Di Girolamo)

To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.