Sales Associate, Harrods (Full Time)

Manolo Blahnik; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

50% Friends and Family Discount

Pension Contribution

Private Medical Insurance

Executive Coaching

Cycle to work

Job summary

Manolo Blahnik at Harrods Knightsbridge is seeking a Sales Associate to deliver an exceptional client experience and drive sales within a luxury retail environment.

You will build lasting customer relationships, provide personalised service, and collaborate with the team to meet targets while maintaining boutique standards and visual guidelines.

Qualifications

• Proven experience delivering excellent customer service, preferably in retail.
• Ability to build strong client relationships and networks.
• Excellent communication and product storytelling skills.

Responsibilities

• Meet and exceed personal sales targets as directed by Store Management.
• Develop strong client relationships and provide personalised after-sales service.
• Maintain stock and store standards, assist with events, and support end-of-day procedures.

Skills

Customer service

Team player

Networking

Solution focused

Ambassador

Excellence

Fluent English

Job description

Hours: 40 hours per week, including weekends and bank holidays as required, with shifts between 10am-9pm

Location: Harrods, Knightsbridge

Our Values:

• Every day the energy, creativity and passion of Manolo permeates through our business.
• We believe in the artist and the artisan; we are innovative while still protecting our heritage.
• We strive for timeless beauty and quality craftmanship.
• We celebrate curiosity and believe in working proactively and being solution focused.
• We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
• We believe in making people smile.

Purpose:

To provide an excellent client experience and service. To develop long-lasting client relationships. To assist in the smooth operation of the Store.To optimise the client experience and ensure that all sales opportunities are optimised.

Responsibilities:

Sales generation and target focus

• Communicate feedback on best sellers, slow sellers, missed sales opportunities and customer requests to the Store Manager.
• Achieve and exceed personal objectives/KPI’s as set by Store Management.
• Record and update sales performance, such as WSR, Sell Throughs, product feedback, trade feedback.

Client experience and relationship building

• Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised.
• Provide exceptional client experience and service.
• Provide personalised and timely after sales service to clients, dealing effectively with client complaints.
• Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members.

Operational excellence

• Prepare and maintain stock on the sales floor, following Manolo Blahnik visual guidelines and standards.
• Assist with regular stock takes.
• Assist in the end of day procedures, such as cashing up.
• Assist with the preparation of sales events.
• Assist in stock deliveries from the warehouse ensuring that the stock is checked in an efficient manner.
• Maintain high back of house standards such as stock room, stock security etc.
• Maintain and assist in the creation of an enjoyable and respectful work environment.

Any other tasks as requested.

Skills and Experience Required:

• Proven experience in delivering excellent customer service, preferably within a retail environment.
• Team Player: ability to work effectively in a group to develop productive working relationships.
• Network: Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
• Solution focused: Thinking of answers and solutions to problems.
• Ambassador: Representing Manolo Blahnik products and values with passion.
• Excellence: High level of finesse and excellence required in delivery of all tasks.
• Fluent English, with any other languages being beneficial.
• 4 pairs of Ambassador Shoes per year.
• 50% Friends and Family Discount.
• 33 days of annual leave per calendar year.
• Option to buy an additional 5 days holiday.
• Pension Contribution.
• Private Medical Insurance.
• 2 Executive Coaching Sessions per year.
• Enhanced Family Friendly Policy.
• Workplace Nursery – salary sacrifice based childcare scheme.
• Cycle to work scheme.
• Employment Engagement Calendar.

Our Commitment to Diversity, Equality and Inclusion:

Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.

If you need reasonable adjustments at any point in the application or interview process, please let us know.