Sales Associate, Bicester Village

Manolo Blahnik; Cherwell District; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

4 pairs of Ambassador Shoes per year

50% Friends and Family Discount

33 days of annual leave

Option to buy an additional 5 days holiday

Pension Contribution

Private Medical Insurance

2 Executive Coaching Sessions per year

Enhanced Family Friendly Policy

Workplace Nursery childcare scheme

Job summary

A luxury footwear brand in the UK is seeking a dedicated Retail Client Service Associate to enhance client experiences and support smooth store operations. The role includes building strong client relationships, delivering exceptional service, and assisting in operational tasks. Candidates should have proven customer service experience, be detail-oriented, and possess excellent interpersonal skills. The position offers a fixed-term contract with benefits including annual leave, private medical insurance, and employee discounts.

Qualifications

• Experience in retail customer service is highly preferred.
• Capability to effectively work in teams.
• Ability to develop and maintain client relationships.

Responsibilities

• Provide exceptional client experiences and services.
• Develop long-lasting client relationships.
• Assist in smooth store operations.

Skills

Proven customer service experience

Team player

Ability to build relationships

Solution-focused thinking

Attention to detail

Fluent English

Ability to converse with diverse people

Job description

Hours

40 Hours (including weekends and Bank Holidays as required).

Contract

12 month fixed term contract

Our Values

• Every day the energy, creativity and passion of Manolo permeates through our business.
• We believe in the artist and the artisan; we are innovative while still protecting our heritage.
• We strive for timeless beauty and quality craftmanship.
• We celebrate curiosity and believe in working proactively and being solution focused.
• We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
• We believe in making people smile.

Purpose

To provide an excellent client experience and service. To develop long-lasting client relationships. To assist in the smooth operation of the Store. To optimise the client experience and ensure that all sales opportunities are optimised.

Responsibilities

Sales generation and target focus

• Communicate feedback on best sellers, slow sellers, missed sales opportunities and customer requests to the Store Manager.
• Achieve and exceed personal objectives/KPI’s as set by Store Management.
• Record and update sales performance, such as WSR, Sell Throughs, product feedback, trade feedback.

Client experience and relationship building

• Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised.
• Provide exceptional client experience and service.
• Provide personalised and timely after sales service to clients, dealing effectively with client complaints.
• Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members.

Operational excellence

• Prepare and maintain stock on the sales floor, following Manolo Blahnik visual guidelines and standards.
• Assist with regular stock takes.
• Assist in the end of day procedures, such as cashing up.
• Assist with the preparation of sales events.
• Assist in stock deliveries from the warehouse ensuring that the stock is checked in an efficient manner.
• Maintain high back of house standards such as stock room, stock security etc.
• Maintain and assist in the creation of an enjoyable and respectful work environment.

Any other tasks as requested.

Skills and Experience

• Client Experience: Proven experience in delivering excellent customer service, preferably within a retail environment.
• Team Player: ability to work effectively in a group to develop productive working relationships.
• Network: Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
• Solution focused: Thinking of answers and solutions to problems.
• Ambassador: Representing Manolo Blahnik products and values with passion.
• Excellence: High level of finesse and excellence required in delivery of all tasks, with strong attention to detail.
• Languages: Fluent English required, additional languages would be beneficial.

Our Commitment to Diversity, Equality and Inclusion

Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.

If you need reasonable adjustments at any point in the application or interview process, please let us know.

Benefits

• 4 pairs of Ambassador Shoes per year.
• 50% Friends and Family Discount.
• 33 days of annual leave per calendar year.
• Option to buy an additional 5 days holiday.
• Pension Contribution.
• Private Medical Insurance.
• 2 Executive Coaching Sessions per year.
• Enhanced Family Friendly Policy.
• Workplace Nursery – salary sacrifice based childcare scheme.