Sales Associate - Harrods

Thom Browne, Inc.; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a passionate Sales Associate to join their dynamic team in London. This role involves exceeding sales targets, delivering exceptional customer service, and maintaining a keen awareness of product offerings. The ideal candidate will have a minimum of three years' experience in luxury retail, possess strong interpersonal skills, and be able to work autonomously. With a commitment to innovation and craftsmanship, this opportunity offers a vibrant work environment where creativity is encouraged and career progression is supported.

Benefits

Highly Competitive Pay

Company Uniform

Diverse and Inclusive Environment

Career Progression Programs

Qualifications

• Minimum 3 years in luxury retail or customer service.
• Fluency in additional languages is a plus.

Responsibilities

• Achieve and exceed sales plans regularly.
• Provide best-in-class customer service and build client relationships.
• Maintain exceptional product knowledge and brand awareness.

Skills

Client Relationship Management

Effective Communication

Product Knowledge

Sales Techniques

Organizational Skills

Education

Experience in Luxury Retail

Job description

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Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE:

• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
• Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
• Maintain exceptional product knowledge, brand awareness.
• Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
• Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
• Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
• Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner,
• Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regard to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback.

THE IDEAL CANDIDATE:

• Minimum 3 year’s experience in luxury retail or luxury customer service environment.
• Additional language fluency a plus
• Ability to source prospective clients from existing sphere of influence
• Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
• Passionate representative of the Thom Browne world.
• Highly organized, self-motivated with strong interpersonal skills.
• Confident, professional, comfortable working autonomously; strong communication both written and verbal. Entrepreneurial.

WHAT WE OFFER YOU

• Highly competitive pay
• Company uniform
• Diverse and inclusive working environment
• Career progression and development programs

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Customer Service

• Industries

  Retail Apparel and Fashion and Retail Luxury Goods and Jewelry

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