Sales Associate

Fortnum & Mason plc; Greater London; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Competitive pay

Overtime

Annual bonus

Store discounts

Staff restaurant

Generous holiday entitlement

Pension scheme

Job summary

Fortnum & Mason plc in London seeks a Deli Sales Associate to join our luxury Deli team at Piccadilly. You will help customers explore premium meats, pâtés, and specialty foods while delivering a warm, personal Fortnum experience.

We value exceptional customer service, a friendly manner, and flexibility to work various shifts, including weekends. Enjoy a competitive hourly rate, potential overtime, and generous staff benefits in a renowned luxury food environment.

Qualifications

• Experience in a fast paced environment in a similar role in food.
• Proven ability to deliver excellent customer service.
• A friendly warm approach with great people skills.
• Flexibility to work various shifts, including weekends.
• Outstanding communication skills.

Responsibilities

• Prepare, replenish and beautifully present a variety of fresh Deli products, maintaining our exceptional standards throughout the day.
• Provide a warm, personalised luxury experience, helping customers discover the very best of Fortnum’s Deli.
• Develop strong product knowledge and confidently offer recommendations to customers based on their needs and preferences.

Skills

Customer service

Communication skills

Flexibility

Teamwork

Job description

Join the Fortnum & Mason Deli Team!

Nestled within our iconic Piccadilly store, our Charcuterie & Deli Counters celebrate the finest cured meats, pâtés, terrines, and speciality foods from Britain and beyond. It's a destination for food lovers seeking exceptional quality and expert advice.

As a Deli Sales Associate, you'll combine a passion for premium food with a flair for customer service, helping customers discover new flavours while delivering the warm, personal experience that makes Fortnum & Mason unique.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)
• Up to 40% store and restaurant discounts
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

What You'll Do:

• Prepare, replenish and beautifully present a variety of fresh Deli products, maintaining our exceptional standards throughout the day
• Provide a warm, personalised luxury experience, helping customers discover the very best of Fortnum’s Deli
• Develop strong product knowledge and confidently offer recommendations to customers based on their needs and preferences

What We're Looking For:

• Experience in a fast paced environment in a similar role in food
• Proven ability to deliver excellent customer service
• A friendly warm approach with great people skills
• Flexibility to work various shifts, including weekends
• Outstanding communication skills

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

Please note, this is an active and physically demanding role, involving extended periods on your feet while preparing a high volume of products in our busy Deli environment.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.