Sales Associate

Pimlico Plumbers Ltd; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading plumbing service provider in Greater London seeks a Sales Associate to enhance customer interactions and sales initiatives. You will manage inquiries, negotiate estimates, and collaborate with engineers. The ideal candidate has at least 2 years of experience in sales, excellent negotiation skills, and a strong customer-centric approach. This full-time role offers the opportunity to contribute to the success of a reputable company with growth potential.

Qualifications

• At least 2 years' experience in a technical or outbound sales environment.
• Experience in exceeding sales targets.
• Good understanding of CRM systems.

Responsibilities

• Managing high-volume customer interactions.
• Negotiating estimates with customers.
• Maintaining accurate sales data in spreadsheets.
• Maintaining accurate data in Excel and CRM systems.
• Achieving individual and team sales targets and KPIs.
• Handling administration and follow-ups on on-hold jobs.

Skills

Technical sales experience

Customer-centric mindset

Strong negotiation skills

Organizational skills

CRM systems knowledge

Team collaboration

Problem-solving skills

Tools

Microsoft Excel

Microsoft Excel

Job description

Sales Associate page is loaded## Sales Associatelocations: Londontime type: Full timeposted on: Posted 7 Days Agojob requisition id: JR0003594At Pimlico Plumbers, we are London's No.1 Premium Service Provider and have been improving and maintaining properties for over 45 years. Since 1979, our growth has been fuelled by our commitment to excellence, both in the quality of our service and the effectiveness of our sales strategies. As part of the Neighborly family, we now have even more resources and broader opportunities for further growth.In this role you will work as part of our sales executive team, focusing on smaller opportunities and engineer recommendations. This role will handle enquiries related to works up to a total value of one day’s labour (circa £1000.00).**Key Responsibilities:*** Following up on engineer recommendations for works up to around £1000.00.* Managing high-volume customer interactions, ensuring excellent service and effective communication.* Negotiating estimates with customers to convert them into bookings.* Collaborating with engineers to close sales opportunities.* Maintaining accurate and up-to-date data in Excel spreadsheets, including forecasts, pipelines, and sales outcomes.* Achieving individual and team sales targets and KPIs.* Handling all associated administration efficiently and accurately.* Report and follow up on all engineer Further works ‘on hold’ jobs, including awaiting payments, or on hold awaiting materials.**Key Experience and Skills:*** At least 2 years' experience in a technical or outbound sales environment, preferably within the trade or service industry.* Demonstrated success in meeting and exceeding sales targets and revenue goals.* Good understanding with CRM systems and Microsoft packages* Ability to work collaboratively with other departments, engineers and project managers.* Highly organised and detail-oriented, with a strong ability to prioritise tasks in a fast-paced environment.* A customer-centric mindset with the ability to build rapport and trust, ensuring a positive sales experience.* Strong problem-solving skills and the capacity to think creatively to overcome objections and close deals effectively.* Excellent negotiation expertise with strong persuasion and influencing skills both written and verbal to secure sales and manage expectations.* An understanding or familiarity with trades, plumbing, or property maintenance sectors.* A collaborative team player with the willingness to contribute to team success while excelling individually.**Critical Success Factors:*** Quarterly and annual revenue targets are consistently met or exceeded.* Engineer recommendations and written estimates are followed up promptly and effectively.* Customer interactions and negotiations align with Pimlico’s standards for professionalism and brand representation.Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.**Our Brands:*** Pimlico Plumbers* Drain Doctor* Bright & Beautiful* Countrywide Grounds Maintenance* Dream Doors* Greensleeves Lawn CareBrand:PIM UK Pimlico**Neighborly is a local network of home service brands that will connect you to very specific vetted local experts.** Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we’ve grown to a community of over 30 consumer brands focused on repairing, maintaining and enhancing customers’ homes and properties. Over 30 years later, 4,500 franchise owners in nine countries all over the globe now represent our service-based franchise company.