Sales Associate

Harrods; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

Harrods in Knightsbridge seeks a passionate luxury retail professional to deliver world-class customer service and expert knowledge of Cartier products. You will connect with customers, understand their needs, and recommend fitting pieces while ensuring flawless POS transactions and compliance.

Morning, evening, and weekend shifts are available in this iconic department store. Ideal candidates will have experience in luxury retail, strong interpersonal skills, and a proactive, self-motivated

Qualifications

• Previous experience in luxury retail, ideally with jewellery or premium accessories.
• Great organisational skills to keep the shop floor running smoothly.
• Self-motivated to learn and develop product knowledge.
• Excellent client relationship skills with a focus on delivering world-class service

Responsibilities

• Provide world-class customer service with knowledge of Cartier range.
• Process sales transactions and POS procedures accurately.
• Connect with customers to understand needs and recommend suitable products.
• Work morning and evening shifts including weekends in a flagship department store.

Skills

Luxury retail

Client relationships

Interpersonal skills

Communication skills

Job description

In this role, you'll be responsible for providing world-class customer service while demonstrating in-depth knowledge of our Cartier product range. Your ability to connect with customers, understand their needs, and recommend suitable products will be key to driving sales and delivering an exceptional shopping experience. You'll also understand and properly execute all systems and POS procedures to ensure prompt and efficient sales transactions and full compliance.

We're looking for someone who is truly passionate about delivering exceptional customer service and brings a client-focused approach with outstanding interpersonal and communication skills. To succeed in this role, you will ideally have:

• Previous experience in luxury retail, ideally with jewellery or premium accessories
• Great organisational skills to keep the shop floor running smoothly.
• Self-motivated to learn and develop your product and industry knowledge.
• Excellent client relationship skills with a focus on delivering world-class service
• Ability to work morning and evening shifts as well as weekends. Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.