Sales Associate - Heathrow Airport (Cartier)

HARRODS; Hounslow; On-site; GBP 25,000 - 32,000; Full time

Job summary

Cartier in the airport retail environment seeks a Sales Associate to deliver world-class customer service and expert product knowledge. You will connect with customers, recommend suitable jewellery and premium accessories, and ensure smooth sales transactions following POS procedures.

This on-site role requires flexibility to work mornings, evenings and weekends, and completion of necessary background checks in line with airport security requirements. A passion for luxury service is essential.

Qualifications

• Previous experience in luxury retail, ideally with jewellery or premium accessories.
• Excellent client relationship and communication skills.
• Ability to work mornings, evenings and weekends in a fast-paced airport environment.

Responsibilities

• Providing world-class customer service while demonstrating in-depth knowledge of Cartier product range.
• Connect with customers, understand their needs, and recommend suitable products.
• Execute all systems and POS procedures to ensure prompt and efficient sales transactions and full compliance.

Skills

Luxury retail

Customer service

Jewellery knowledge

Premium accessories

Job description

Our team at Cartier is currently looking for a Sales Associate to join them in delivering an exceptional luxury retail experience. You'll be part of a friendly, supportive team that works collaboratively and shares the demands of a fast-paced airport retail environment.

About the Role

In this role, you'll be responsible for providing world-class customer service while demonstrating in-depth knowledge of our Cartier product range. Your ability to connect with customers, understand their needs, and recommend suitable products will be key to driving sales and delivering an exceptional shopping experience. You'll also understand and properly execute all systems and POS procedures to ensure prompt and efficient sales transactions and full compliance.

Please note, due to the location of this role, all successful applicants will need to provide satisfactory references for the last 5 years and undergo a Criminal Record Check to obtain an airside pass.

Due to the current unprecedented demand on the Airport ID unit, new airside pass applications are currently taking approximately 5 months from point of application. Further details regarding timeframes will be provided at interview stage.

This role is fully on site, working 5 out of the 7 days a week.

About You

We're looking for someone who is truly passionate about delivering exceptional customer service and brings a client-focused approach with outstanding interpersonal and communication skills. To succeed in this role, you will ideally have:

• Previous experience in luxury retail, ideally with jewellery or premium accessories

• Great organisational skills to keep the shop floor running smoothly.

• Self-motivated to learn and develop your product and industry knowledge.

• Excellent client relationship skills with a focus on delivering world-class service

• Ability to work morning and evening shifts as well as weekends.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.