Sales Associate

Versace; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury fashion brand in City Of London is seeking a Sales Associate to enhance customer experiences and maximize sales. The ideal candidate will have over 2 years of retail experience, preferably in luxury settings, and excellent communication skills. Responsibilities include building client relationships, maintaining high store standards, and promoting an elevated customer experience. The position offers an opportunity to work in a vibrant environment and be part of a prestigious brand.

Qualifications

• 2+ years’ experience in retail – luxury experience preferred.
• Computer skills to include operation of retail sales system, Word, Excel, and email.

Responsibilities

• Build relationships with customers and maximize sales opportunity.
• Maintain store standards in image, product, and operations.
• Deliver the Versace customer experience.

Skills

Retail experience

Customer service skills

Communication skills

Sales skills

Tools

Retail sales system

Word

Excel

Email

Job description

WHY WORK FOR VERSACE

Versace is one of the most recognizable names in the world. The luxury House immediately became a leader in fashion and culture following its founding in 1978. The CEO is Emmanuel Gintzburger and the Chief Creative Officer is Dario Vitale. Donatella Versace remains the Chief Brand Ambassador for Versace since April 1st, 2025.

WHO YOU ARE

Our contributors at Versace are stylish, fashionable and elevated individuals who have a drive to achieve results and a passion for customer engagement. Success starts with being an entrepreneur—by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being solution oriented.

WHAT YOU WILL DO

The Sales Associate will join our team reporting to the Store Manager. You will build relationships with customers and maximize sales opportunity, whilst maintaining store standards in terms of image, product and operations, and delivering the Versace customer experience.

Business Development & Client Management

• Partner with management team to strategically achieve sales targets
• Strive to always increase brand and product knowledge
• Master selling skills to satisfy customer needs
• Take action to maximize the sales opportunity on all categories
• Embrace and promote our Retail Excellence Program with both clients and staff
• Build strong partnerships with clients, peers, and management through effective communication

• Ensure superlative customer service standards, to meet customer expectations
• Act as brand ambassador to build relationships with new customers and VIP clientele
• Deliver the ultimate Versace experience to increase customer loyalty
• Drive results through delivering an elevated customer experience both during and after sale service

CRM

• Capture customer data all the time
• Proactively take possible actions to maintain a long-term relationship with customers
• Participate in the organization of in-store & promotional events
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate in VM setup

YOU’LL NEED TO HAVE

• 2+ years’ experience in retail – luxury experience preferred
• Computer skills to include operation of retail sales system, Word, Excel and email

WE’D LOVE TO SEE

• An entrepreneur with the ability to drive results
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales
• Exceptional verbal and written communication skills
• A positive, outgoing, high-energy personality able to thrive within a high paced environment

At Versace, we are all responsible for creating a diverse and inclusive workplace. We strive to inspire change and growth within each other and believe success is a result that comes from our differences. Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V