Sales Associate

JR United Kingdom; City of Edinburgh; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks a dedicated Brand Ambassador to enhance customer experiences and drive sales. In this role, you'll engage with a diverse clientele, offering personalized styling options and ensuring customer satisfaction. Your passion for fashion and strong communication skills will be key in fostering relationships and achieving store goals. With a commitment to continuous improvement and teamwork, you'll thrive in a supportive environment that values creativity and collaboration. Enjoy a range of perks, including generous employee discounts, bonuses, and tailored development opportunities.

Benefits

Employee Discount (70%)

Team Reward Pay Scheme (up to 15%)

Refer a Friend Bonus (£500)

Season Ticket Loan

Cycle to Work Scheme

Discounted Gym Membership

Life Insurance

Ongoing Development

Access to Moss Learning

New Baby Gift

Qualifications

• Basic understanding of store products and features.
• Ability to use POS systems and manage transactions.

Responsibilities

• Deliver exceptional customer experiences and promote service excellence.
• Maximize sales opportunities and contribute to business KPIs.
• Assist with stockroom housekeeping and inventory management.

Skills

Customer Service Excellence

Product Knowledge

Communication Skills

Time Management

Sales Techniques

Education

High School Diploma

Tools

POS Systems

Inventory Management Systems

Job description

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Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us, this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador, able to interact easily with a broad range of customers. You will naturally promote customer service excellence, responsible for the customer’s journey and in-store experience, ensuring customer retention. You will be hardworking, dedicated, and able to quickly identify customer needs to provide engaging styling options. Your dedication to exceeding customer expectations will support store KPIs and contribute to overall performance through personal productivity.

Key Responsibilities:

1. You deliver an exceptional customer experience, following the Moss Essential Steps of Service, actively greeting, listening, and confidently offering bespoke advice, selling professionally and passionately.
2. You aim for high productivity, seizing every opportunity to maximize sales and service goals, elevating interactions, and contributing to business KPIs.
3. You possess strong product knowledge across all services: Hire, Custom Made, Retail, Alterations, Ship from Store, and can proactively use this knowledge to enhance the customer experience.
4. You are aware of external opportunities to improve store performance and customer service, utilizing feedback from Feefo and Mystery Shops.
5. You assist with stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to stock & cash control procedures to minimize losses.
6. You follow the Appointment process via the designated platform, ensuring all customers are contacted prior to their visit and their status is recorded accurately.

What You'll Need to Succeed:

Technical Skills:

• Basic Product Knowledge: understanding features, benefits, and store products.
• POS Systems: familiarity with cash tills, credit card processing, and inventory management systems.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and effective time management, driven by passion for the brand.
• Has outstanding communication skills to inspire, guide, and foster meaningful relationships with colleagues and customers, enhancing the brand's presence.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
• Employee Discount: 70% across all stores.
• Team Reward Pay Scheme: Up to 15% bonus of gross monthly salary.
• Refer a Friend: £500 bonus for successful referrals for managers.
• Season Ticket Loan: Support for commuting costs.
• Cycle to Work Scheme: Promotes eco-friendly travel.
• Discounted Gym Membership with PureGym: Supports health and fitness.
• Life Insurance: Provides peace of mind.
• Ongoing Development: Tailored to your career goals from day one.
• Access to Moss Learning: Online platform for skill development.
• Employee Hub: Access to benefits, recognition, wellbeing, and updates.
• New Baby Gift: Celebrates personal milestones.

If you want to learn more about Moss, our people, and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.