Sales associate

Columbia Sportswear; Braintree; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Retail Associate to enhance customer experiences in a dynamic retail environment. In this role, you will represent the company and its products, ensuring that consumers find what they need while maintaining store standards and visual merchandising. Your ability to engage with customers, perform transactions efficiently, and support the Store Leadership Team will contribute to the store's profitability and success. If you have a passion for customer service and enjoy a fast-paced environment, this opportunity is perfect for you!

Qualifications

• 2 years of experience in retail or customer service roles.
• Ability to operate POS systems and manage inventory effectively.

Responsibilities

• Maintain store standards and assist with product availability.
• Perform cash register transactions and connect consumers to loyalty programs.
• Respond to consumer inquiries and assist with buying decisions.

Skills

Customer Service

Cash Register Transactions

Inventory Management

Point of Sales (POS) Systems

Communication Skills

Education

High School Diploma or GED

Tools

Retail Software Tools

Job description

ABOUT THE POSITION

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient checkout process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team in supporting Columbia Sportswear Company’s mission of “Connecting Active People with Their Passions.”

As a Retail Associate, you will represent our Company, Brands, and products to our consumer. You will serve consumers and share product information to help consumers find products that match their needs. Retail Associates support the flow of products into the store and onto the sales floor to ensure product representation and accessibility to our consumers. You will contribute to store profitability through accurate and efficient process execution and assist the Store Leadership Team in supporting our company mission: "Connecting Active People with Their Passions."

HOW YOU’LL MAKE A DIFFERENCE

• Maintain store and visual merchandising, cleanliness, and safety standards; retrieve merchandise from stock room and other inventory locations to restock the sales floor.
• Perform cash register transactions (e.g., sales, returns, and exchanges) efficiently and accurately; connect consumers to the company loyalty programs.
• Contribute to the profitability of the store by receiving and processing incoming and outgoing products accurately and efficiently.
• Serve consumers by responding to consumer questions regarding product features, benefits, and availability; ask questions to understand consumers’ needs related to merchandise and assist with buying decisions. Support Columbia Sportswear Company values to enhance the consumer experience and teamwork with fellow employees.
• Acquire necessary knowledge about products, policies, procedures, and programs to execute day-to-day operations.

YOU HAVE

• No specific education required (High School Diploma or GED preferred).
• 2 (or less) years of experience in a position or specialization.
• Experience interacting with and serving consumers.
• Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools.
• 16 years of age or older.

JOB CONDITIONS

• Frequently in a more active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, and may have exposure to dust and noise.
• Occasionally requires the ability to work in a place.
• Ability to communicate clearly with others.
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.