Sales Associate

Longchamp; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading luxury brand is seeking a Sales Associate for their Selfridges location in Birmingham. The ideal candidate will have a passion for luxury retail, strong customer service skills, and at least 3 years of experience. This role offers opportunities for personal growth and development within a supportive environment. Benefits include competitive salary, performance bonuses, and private health coverage.

Benefits

Competitive salary

Monthly and annual performance bonuses

Enhanced pension contributions

Generous holiday allowance after qualifying period

Private health coverage after qualifying period

Enhanced maternity, paternity, and adoption pay

ClassPass contribution

Staff discount

Qualifications

• At least 3 years of experience in luxury retail.
• Strong interpersonal and communication skills.

Responsibilities

• Greeting and assisting customers, ensuring impeccable service.
• Building customer loyalty through personalized follow-up.
• Managing checkout operations and stock replenishment.

Skills

Customer-oriented

Interpersonal skills

Communication skills

Teamwork

Education

College degree in fashion or related retail industry

Tools

Retail POS systems

Job description

Job Description

Title: Sales Associate

Location: Selfridges - Birmingham

Reports To: Concession Manager

The Brand

Based in Paris, Longchamp is a large, optimistic, and independent family business with an international reputation.

Joining Longchamp means participating in the creation and distribution of fashion and leather goods that are both fair and beautiful, crafted with excellence.

With a presence in over 25 countries and a network of over 3,500 employees, the company is seeking new, creative, and committed talent to expand its presence in the UK market within a dynamic and supportive environment.

Our expanding business offers opportunities for personal growth and development worldwide.

Customer Service

• Greeting and assisting local and international customers, proactively introducing them to the brand, collections, and products;
• Listening to and identifying customer needs;
• Ensuring adherence to customer service policies to deliver sincere and impeccable service, creating memorable experiences;
• Developing effective sales pitches;
• Applying complementary and additional sales techniques;
• Providing after-sales service, handling customer dissatisfaction and complaints with suitable solutions;
• Preparing for sales and promotional events.

Clienteling

• Building customer loyalty through personalized follow-up and ongoing contact;
• Monitoring and developing the store's customer portfolio using CRM tools.

Store Organization

• Key holder responsibilities for opening and closing the store, as applicable;
• Managing checkout operations and cashing up when necessary;
• Ticketing and stock replenishment as needed;
• Ensuring efficient store operations;
• Maintaining product displays in line with brand standards;
• Assisting with stock takes and stock control, including restocking suggestions.

REQUIRED PROFILE

• Enthusiastic, reliable, energetic self-starters with at least 3 years of experience in luxury retail;
• Recognized for exemplary behavior, dynamism, autonomy, and proactivity;
• Strong interpersonal and communication skills, customer-oriented with excellent listening skills, and able to work well in a team;
• A college degree in fashion or related retail industry preferred, but not mandatory;
• Experience with retail POS systems and key holder responsibilities is advantageous;
• Passion for luxury retail and customer service is essential;
• Brand ambassador experience and language skills in Mandarin, Cantonese, Japanese, or Korean are pluses.

Benefits

• Competitive salary
• Monthly and annual performance bonuses
• Enhanced pension contributions
• Generous holiday allowance after qualifying period
• Private health coverage after qualifying period
• Enhanced maternity, paternity, and adoption pay
• ClassPass contribution
• Staff discount

Longchamp values diversity and inclusion, fostering equitable work environments. The company is committed to equal employment opportunities and promoting a culture of authenticity and individuality, supporting employees' growth and potential.