Sales Assistant – Longchamp, Fenwick

Eldon Square; Fenwick; Remote; GBP 18,000 - 24,000; Full time

Job summary

Longchamp in Fenwick is seeking a Sales Assistant to join the boutique team on a full-time and a part-time basis. You will deliver a luxurious, personalised shopping experience, combining product knowledge with genuine service to build client relationships.

As front-line ambassadors of the brand, you will greet customers, advise on products, process transactions, manage returns, and help maintain impeccable visual presentation in line with Longchamp’s standards and clienteling goals.

Qualifications

• Minimum 1 year of experience in retail, preferably luxury or premium.
• Strong interpersonal and communication skills.
• POS system knowledge and basic MS Office familiarity.
• Fluent in English; additional languages preferred.
• Passion for fashion, customer service, and luxury brands.

Responsibilities

• Welcoming and advising customers: provide a warm, personalised welcome and guide clients through tailored recommendations.
• Contributing to sales: take an active part in selling products in line with the company1s sales techniques and store objectives.
• Building long-term relationships with clients: develop and maintain client relationships through excellent service and personalised follow-up.
• Managing returns and exchanges: deal with customer requests for product returns or exchanges, in line with internal policies.

Skills

Interpersonal skills

Communication skills

Retail experience

Fluent English

Luxury brand knowledge

Tools

MS Office

POS system

Job description

Role: Sales Assistant
Contract:
– x1 full-time (37.5 hours)
– x1 part-time (30 hours)
Tenant: Longchamp, Fenwick
Positions open: 2

As a key member of Longchamp’s boutique team in Fenwick , Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.

Values & Culture

Longchamp embraces five core values:

• Elegance – Providing a refined and polished customer experience
• Authenticity – Acting with honesty and professionalism
• Creativity – Encouraging innovation and fresh thinking
• Quality – Striving for excellence in service and product
• Sustainability – Committing to thoughtful, responsible business practices

Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.

Job Purpose

To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.

Key Responsibilities

• Welcoming and advising customers: Provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
• Contributing to sales: Taking an active part in selling products in line with the company’s sales techniques and store objectives.
• Building long-term relationships with clients: Develop and maintain client relationships through excellent service and personalised follow-up.
• Managing returns and exchanges: Dealing with customer requests for product returns or exchanges, in line with internal policies.

Product & Brand Knowledge

• Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage
• Communicate brand stories and product features with confidence and clarity
• Stay updated on new arrivals, seasonal launches, and promotional activities
• Ensuring product presentation: Making sure that products are displayed in adherence to visual merchandising guidelines.
• Restocking and stock management: Support replenishment, stockroom activity, and inventory accuracy
• Managing checkout operations: Carrying out transactions smoothly and guaranteeing fast, secure service and data capture

Skills & Qualifications

• Minimum 1 year of experience in retail, preferably luxury or premium
• Strong interpersonal and communication skills
• POS system knowledge and basic MS Office familiarity
• Fluent in English (additional languages preferred)
• Passion for fashion, customer service, and luxury brands

Person Specification

• Outgoing, polished, and professional demeanour
• Service-driven and problem solving
• Team player with a proactive attitude
• Detail-oriented, punctual, and dependable
• Organized, and able to prioritize daily tasks
• Flexible with scheduling including weekends, evenings, and holidays

Key Performance Indicators (KPIs)

• Conversion rate (footfall to sales)
• Average transaction value (ATV) and Units per Transaction (UPT)
• Client satisfaction feedback and mystery shopper results
• CRM entry completion and data quality