Sales Assistant (Customer Advisor)

Experienceguildford; Guildford; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a leading outdoor retailer as a Sales Assistant and be part of a dynamic team dedicated to providing exceptional customer service. In this flexible role, you'll connect with customers, understand their needs, and create a welcoming shopping experience. With opportunities for training and development, you'll enhance your product knowledge while enjoying a competitive salary and a range of perks, including discounts, holidays, and a pension scheme. This is your chance to thrive in a supportive environment that values work-life balance and encourages personal growth.

Benefits

40-60% discount on products

Up to 33 days holiday

Company pension scheme

Access to Perkbox

Qualifications

• Passionate about providing excellent customer service.
• Strong communication and organizational skills.

Responsibilities

• Creating a premium and inclusive shopping experience.
• Maintaining an excellent shopping and working environment.
• Identifying opportunities for add-on sales.

Skills

Customer Service

Communication Skills

Organizational Skills

Multi-tasking

Job description

Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK's largest outdoor retailers as a Sales Assistant - Customer Advisor.

As part of the Cotswold Outdoor Group, Cotswold Outdoor is joined by Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!

Please note this role is a zero hour contract working a variety of shifts. We recognize the significance of maintaining a healthy work-life balance. That's why our zero-hour contracts are designed to accommodate your diverse commitments, catering to students, parents, or anyone seeking additional flexibility.

How will you make an impact?

As a member of our retail team, you'll be working alongside like-minded people and our ever-growing customer base. Day-to-day you can expect to be:

• Creating a premium and inclusive shopping experience by connecting with our customers to understand their specific needs and wants
• Modelling the company values, taking pride in your store, and working collectively to create an outstanding customer experience
• Participating in training opportunities presented by our in-house development team and external brands to develop and maintain your product knowledge as well as building on your existing skills
• Maintaining an excellent shopping and working environment by adhering to shop and stockroom standards
• Identifying opportunities for add-on sales

You'll fit right in if...

• You're passionate about providing excellent customer service
• You have great communication skills
• You've got strong organisational skills with the ability to multi-task
• You're willing to learn about all things outdoors
• What's in it for you?

Colleagues make a company, so we believe in offering a total reward package that's more than just base salary. As part of our team you'll receive:

• Base salary of GBP12.46 per hour (GBP10.45 per hour for under 21's)
• Bonus of up to GBP750 per annum (in proportion with hours worked)
• 40-60% discount across our range of products
• Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday
• Company pension scheme
• Access to Perkbox, allowing you to save money all year round. Whether it's supermarket savings or days out, the daily coffee or a summer holiday - there's something to suit everyone's lifestyle.
• But there's more, for a full list of what we offer check out our website - Rewards And Benefits

Although our zero-hour contracts provide flexibility to work varying hours each week, our rotas are published 4 weeks in advance and we ask that you confirm your availability in line with this. There is no commitment to work every week, but you will need to work regularly to remain an active colleague and be offered work.

Applications from all genders and backgrounds encouraged